Lead Coordinator

EXL; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

EXL in Pune seeks an experienced IT/Data Managed Services Leader to oversee 24/7 rotational support across multiple time zones, drive incident trend analysis, and ensure SLA adherence with strong stakeholder communication.

The role requires 5+ years in IT/Data ops or NOC, familiarity with Hadoop ecosystem and cloud services, and proficiency with monitoring tools like Grafana, Splunk, CloudWatch.

Qualifications

• 5+ years of experience in IT/Data managed services or NOC environments.
• Experience leading rotational 247 support teams across multiple time zones.
• Strong analytical skills for trend analysis, root cause investigation, and SLA reporting.
• Excellent written and verbal communication; confident presenting to client stakeholders.
• Proficient with monitoring and alerting platforms (Grafana, Splunk, CloudWatch, or equivalent).

Skills

Leadership & coordination

SLA management

Analytical thinking

Client stakeholder communication

Tools

Oozie

Hive

Spark

Airflow

MFT

Jenkins

ServiceNow

Grafana

Splunk

CloudWatch

S3

EC2

EMR

CDP

Job description

Technical Skills

• Experience with Hadoop ecosystem: Oozie Workflow Manager, Apache Hive, Apache Spark.
• Working knowledge of Apache Airflow, Managed File Transfer (MFT), and Jenkins CI/CD pipelines.
• Familiarity with AWS cloud services (S3, EC2, EMR, CloudWatch) in a data platform context.
• Experience with ITSM platforms, preferably ServiceNow ticket management, workflow configuration, SLA tracking.
• Understanding of data pipeline architectures, batch processing, and CDP (Customer Data Platform) environments.
• Exposure to Agentic AI / GenAI-assisted operations tools is a strong advantage.

Operational & Leadership Skills

• 5+ years of experience in IT/Data managed services or NOC environments, with at least 2 years in a team lead or coordinator role.
• Demonstrated ability to manage rotational 247 support teams across multiple time zones.
• Strong analytical skills for trend analysis, root cause investigation, and SLA reporting.
• Excellent written and verbal communication; confident presenting to client stakeholders.
• Proficient with monitoring and alerting platforms (Grafana, Splunk, CloudWatch, or equivalent).