Lead Consultant - SAP DMC

Birlasoft; Pune District; On-site; INR 1,400,000 - 2,300,000; Full time

Job summary

Birlasoft is seeking a SAP DMC Lead to provide AMS support for manufacturing operations running on SAP Digital Manufacturing Cloud. The role involves incident management, troubleshooting, and continuous improvement of integration with SAP S/4HANA and MES environments.

The candidate should have 6+ years of experience, a graduate degree, and willingness to work across Pune, Bangalore, Noida, Mumbai, Chennai, or Hyderabad in an AMS setup.

Qualifications

• 6+ years of experience in SAP DMC or related manufacturing cloud solutions.
• Educational background: Any Graduate.
• Experience in AMS support environments (incident & change management).

Responsibilities

• Provide L2/L3 production support for manufacturing processes within SAP Digital Manufacturing Cloud.
• Analyze and resolve incidents, service requests, and problem tickets raised by business users.
• Monitor system interfaces between SAP Digital Manufacturing Cloud and SAP ECC.
• Perform root cause analysis (RCA) for production and integration issues.
• Support minor enhancements and change requests in the DMC environment.

Skills

Incident management

Troubleshooting

AMS support

Education

Any Graduate

Tools

SAP Digital Manufacturing Cloud

Job description

About Birlasoft

Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.

About the Job – We are looking for SAP DMC LEAD.

Educational Background – Any Graduate.

Experience- 6+ years.

Location-Pune/Bangalore/Noida/Mumbai/Chennai/Hyderabad

Job Description

SAP DMC Consultant – AMS Support

Role Overview

The SAP Digital Manufacturing Cloud (DMC) Consultant – AMS is responsible for providing application support, troubleshooting, and continuous improvements for manufacturing operations running on SAP Digital Manufacturing Cloud. The consultant ensures smooth integration between shop floor systems and enterprise applications such as SAP S/4HANA and SAP Manufacturing Execution.

This role focuses on incident management, system enhancements, monitoring integrations, and supporting production environments in an AMS model.

Key Responsibilities

Application Support

• Provide L2/L3 production support for manufacturing processes within SAP Digital Manufacturing Cloud.
• Analyze and resolve incidents, service requests, and problem tickets raised by business users.

Troubleshoot Issues Related To

• Production order execution
• Shop floor operations
• Work center activities
• Data collection and manufacturing confirmations

System Monitoring & Issue Resolution

• Monitor system interfaces between SAP Digital Manufacturing Cloud and SAP ECC.
• Perform root cause analysis (RCA) for production and integration issues.
• Support batch jobs, message queues, and data synchronization.

Configuration & Enhancements

Configure And Maintain

• Production processes
• Shop floor PODs (Production Operator Dashboards)
• Work centers and resources
• Data collection parameters
• Support minor enhancements and change requests in the DMC environment.

Integration Support

Support Integration With

• SAP ECC
• SAP Manufacturing Integration and Intelligence
• Third-party shop floor systems and IoT devices
• Troubleshoot interfaces using APIs and message services.

Required Skills

• Good knowledge of SAP Digital Manufacturing Cloud

Experience With

• Manufacturing execution processes
• Production orders and shop floor execution
• Production Operator Dashboards (PODs)
• Data collection and production confirmationsUnderstanding of manufacturing processes and shop floor operations
• Knowledge of integration with SAP S/4HANA
• Experience working in AMS support environments (incident & change management)