Lead Consultant IAM

Providence Global Center; Hyderabad; Hybrid; INR 1,400,000 - 2,200,000; Full time

Benefits offered by this job

Competitive Pay

Supportive Reporting Relation

Job summary

Providence Global Center in Hyderabad seeks an IAM Operations Analyst to manage day-to-day identity and access operations for employees, contractors, and partners. You will handle JML, provisioning, de-provisioning, directory management, and audit support, working with IAM Engineering, ITSM, HR, and apps teams.

The role emphasizes least-privilege, access reviews, and compliance while ensuring service reliability and operational excellence across enterprise systems.

Qualifications

• 6-8 years of experience in IAM Operations, Access Management, or IT Operations roles.
• Hands-on experience with Active Directory and Entra ID (Azure AD).
• Understanding of identity lifecycle management (Joiner–Mover–Leaver).
• Experience working with ITSM tools such as ServiceNow.
• Basic understanding of access control concepts, RBAC, and least-privilege principles.

Responsibilities

• Execute JML activities including onboarding, role changes, transfers, and terminations.
• Provision, modify, and revoke user access across AD and Entra ID and enterprise apps.
• Manage birthright access, RBAC, and entitlement updates.
• Perform urgent access changes and terminations per security procedures.
• Create/update/disable user accounts and manage groups.

Skills

IAM Operations

Access Management

Identity Lifecycle

Security & Compliance

Communication & Collaboration

Tools

Active Directory

Entra ID (Azure AD)

ServiceNow

Job description

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.

Why Us?

• Competitive Pay
• Supportive Reporting Relation

Role Summary

The IAM Operations Analyst is responsible for executing day-to-day identity and access management operational activities to ensure secure, compliant, and timely access for employees, contractors, and partners across enterprise systems. This role supports Joiner–Mover–Leaver (JML) processes, access provisioning and de-provisioning, directory and group management, and audit support activities, while adhering to established IAM policies, procedures, and regulatory requirements. The analyst works closely with IAM Engineering, IT Service Management, HR, and Application teams to ensure operational excellence and service reliability.

Key Responsibilities – Identity Lifecycle & Access Operations

• Execute Joiner, Mover, and Leaver (JML) activities including onboarding, role changes, transfers, and terminations.
• Provision, modify, and revoke user access across Active Directory and Entra ID (Azure AD) and enterprise applications.
• Manage birthright access, role-based access, and entitlement updates based on approved requests.
• Perform urgent access changes and terminations in accordance with defined security procedures.

Directory & Account Management

• Create, update, and disable user accounts in Active Directory and Entra ID.
• Manage security groups, distribution lists, and group memberships.
• Support administration of secondary, admin, and service accounts under supervision.
• Assist with identity reconciliation, duplicate account handling, and access cleanup activities.

Ticket & Service Management

• Process IAM service requests and incidents through ITSM tools such as ServiceNow.
• Ensure timely resolution of requests in line with defined SLAs.
• Maintain accurate ticket documentation and audit-ready records.
• Escalate complex or non-standard issues to IAM Engineering teams as required.

Compliance, Audit & Controls Support

• Support periodic access reviews, certifications, and audit evidence collection.
• Ensure access provisioning aligns with least-privilege and segregation-of-duties principles.
• Follow IAM policies, standards, and control requirements to maintain audit readiness.

Operational Excellence & Continuous Improvement

• Adhere to IAM runbooks, SOPs, and standard operating procedures.
• Identify recurring issues and opportunities for process improvement or automation.
• Contribute to knowledge articles and operational documentation.

Required Skills & Experience

• 6-8 years of experience in IAM Operations, Access Management, or IT Operations roles.
• Hands-on experience with Active Directory and Entra ID (Azure AD).
• Understanding of identity lifecycle management (Joiner–Mover–Leaver).
• Experience working with ITSM tools such as ServiceNow.
• Basic understanding of access control concepts, RBAC, and least-privilege principles.

Preferred Qualifications

• Exposure to Identity Governance platforms such as SailPoint or similar.
• Experience supporting access reviews, audits, or compliance activities.
• Experience working in regulated industries such as healthcare or financial services.
• Strong attention to detail and operational discipline.
• Ability to handle sensitive access data with confidentiality and integrity.
• Strong communication and collaboration skills.
• Willingness to work in shifts or support global stakeholders.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Providence Global Center 8th Floor, Skyview 1083/1, Raidurgam,
Hitech City Main Rd, Hyderabad, Telangana 500081, India