Lead Consultant - Enterprise Apps

Birlasoft; Pune District; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Birlasoft in Pune is seeking a Salesforce Business Analyst with 5–7 years of experience to translate manufacturing and sales processes into Salesforce requirements. The role collaborates with business stakeholders and technical teams to deliver scalable CRM solutions across Sales Cloud and Service Cloud.

You will support UAT, drive data quality, CRM adoption, and process standardization while bridging the gap between business users and Salesforce developers and architects.

Qualifications

• 5–7 years of experience in Salesforce CRM and business analysis.
• Translate manufacturing and sales processes into Salesforce requirements.
• Collaborate with Salesforce Developers and Architects.
• Support User Acceptance Testing (UAT) and sign-off.
• Drive data quality and CRM adoption with process standardization.

Responsibilities

• Work with stakeholders across Sales, Service, Operations and Supply Chain to document CRM requirements.
• Analyze manufacturing-specific processes: lead-to-order, order management, forecasting, dealer management, and after-sales service.
• Translate requirements into functional specs, user stories, flows and acceptance criteria.
• Support Salesforce implementations across Sales Cloud and Service Cloud.
• Configure Salesforce objects, fields, validation rules, and reports as needed.
• Bridge communications between business users and technical teams.

Skills

Salesforce CRM

Business analysis

Stakeholder management

UAT

Data quality

Tools

Sales Cloud

Service Cloud

Job description

Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI

Description:

Area(s) of responsibility

Job Title: Salesforce Business Analyst

Experience: 5–7 Years
Location: Pune

5 Days Working

Role Summary

We are looking for an experienced Salesforce CRM Business Analyst. The role involves close collaboration with business stakeholders, translating manufacturing and sales processes into Salesforce requirements, and working with technical teams to deliver scalable CRM solutions.

Key Responsibilities

• Work closely with business stakeholders (Sales, Service, Operations, Supply Chain) to understand and document CRM requirements.
• Analyze manufacturing-specific processes such as lead-to-order, order management, forecasting, dealer/distributor management, and after-sales service.
• Translate business needs into functional requirements, user stories, process flows, and acceptance criteria.
• Support Salesforce implementations across Sales Cloud, Service Cloud,
• Configure Salesforce features such as objects, fields, validation rules, workflows, flows, and reports (as needed).
• Act as a bridge between business users and technical teams (Salesforce Developers, Architects).

• Should have good understanding of Dealer management and Order management related processes.
• Should have good understanding of basic Salesforce Admin knowledge and its capabilities
• Support UAT planning, execution, defect triage, and sign-off.
• Drive data quality, CRM adoption, and process standardization.