Lead Consultant - Enterprise Application S 4C

1401 Genpact India Pvt. Ltd.; Hyderabad; Hybrid; INR 1,800,000 - 2,400,000; Full time

Job summary

Genpact is hiring Lead Consultant - Enterprise Application S to drive for Dynamics 365 on Finance and SCM, including CE portals and Power Apps. The role emphasizes solution and integration design, independent work, and client interaction, with hybrid remote work in India.

You will work on Copilot Studio integrations with ERP/CRM, Live Agent handoff with NiceCXOne, and Teams Telephony, contributing to proposals and specifications while delivering high-quality, client-focused AI-enabled solutions.

Qualifications

• Experience with Copilot Studio and integrating with ERP/CRM systems.
• Proficient in MSCRM Dynamics including plugins and workflows.
• Strong English communication and client interaction skills.

Responsibilities

• Analyze requirements and create technical specifications.
• Develop solutions with Dynamics 365 CE and Power Apps.
• Prepare proposals, responses, and contracts.
• Collaborate with clients and deliver independent work.

Skills

Copilot Studio integrations

Microsoft Dynamics 365

Client communication

Independent work

Azure knowledge

Power Apps proficiency

Tools

Copilot Studio

NiceCXOne

Teams Telephony

MSCRM Dynamics

Power Apps

Web APIs

Job description

Company Overview

Lead Consultant - Enterprise Application S Ready to turn bold ideas into real-world impact? At Genpact, we don't adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we are at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Experience with Dynamics 365 on Finance modules and SCM modules
• Excellent working knowledge of Solution and Integration Design
• CE Portals with Power apps Canvas Apps
• Deep knowledge of Microsoft Dynamics 365 CE solutions integrations, power Portal, Migration
• Participate in technical analysis and create specification document
• Effectively articulate not only technical and design/implementation concepts but also the potential solutions
• Experience of developing creative and client-pleasing solutions to complex issues
• Ability and experience in preparation of proposals, responses, and contracts
• Should be able to work independently and should have good communication and client interaction skill
• Candidate should be able to work independently work, test, document and deliver

Minimum Qualifications / Skills

• The Resource should be proficient in working with Copilot Studio and will be required to work on the following integrations: Integration between bot developed in Copilot Studio with various 3rd party applications (viz. ERP, CRM, etc.)
• Integration between Copilot Studio and NiceCXOne for Live Agent Handoff
• Integration between Teams Telephony with Copilot Studio
• Proficient in MSCRM Dynamics with in-depth knowledge on Plugins, Workflows, JavaScripts, CRM Portals, Web APIs Azure Knowledge Good to have Power Apps Skill set
• Proficient on the latest OOB features available in Dynamics CRM

Additional Information

• Job Type Regular
• Remote Type - Hybrid
• Work Shift - Day Job (India)
• Additional Job Location -
• Master Skill List - Enterprise Application S
• Language English (Required)
• Language Proficiency - Proficient - C2

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000 bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.