Lead-Colleague Relations

Tesco Business Solutions; Bengaluru; Hybrid; INR 700,000 - 1,000,000; Full time

Benefits offered by this job

Medical insurance for dependents

Mental wellbeing support

SAYE and financial wellbeing programs

Flexible hybrid work model

Job summary

Role requires HR education and 3–4+ years in colleague relations, with strong analytical and reporting skills. The position offers a hybrid work model in Bengaluru with comprehensive rewards.

Qualifications

• CRM proficiency at an intermediate level.
• 3–4+ years in colleague relations or similar.
• Experience in investigations and case management.
• Strong knowledge of employee grievances and disciplinary processes.
• Familiarity with POSH compliance and workplace policy development.

Responsibilities

• Manage complex colleague relations cases with investigations.
• Provide expert guidance to managers on disciplinary matters.
• Ensure timely, audit-ready case documentation and governance.
• Analyse case data to identify trends and preventive actions.
• Produce analytics and leadership reports on workplace risks.
• Support statutory reporting and compliance, including reporting.
• Assist in digital transformation of colleague relations processes.
• Develop and implement workplace policies and updates.

Skills

CRM

Case triage

Investigation

Disciplinary support

Grievance handling

Policy governance

Data analytics

Stakeholder coaching

Legal/compliance awareness

Mental health support

Education

HR degree/diploma

Job description

About the role

This role is at the forefront of the business - the foundation of how we deliver for customers and colleagues. In this role, I am responsible for delivering a trusted, impartial and insight-led Colleague Relations service by partnering with various stake holders to resolve workplace concerns and ensure fair, compliant and consistent outcomes. Leverage data and root-cause analysis to identify risks, drive preventive interventions and build manager capability. Support continuous improvement through agile ways of working.

You will be responsible for

• Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities:
• Manage complex colleague relations cases, including investigations into misconduct/grievances pertainign to harassment,
• discrimination, retaliation and other workplace concerns, ensuring fair, consistent and legally compliant outcomes.
• Provide expert guidance, coaching and real-time support to managers on disciplinary/ grievance matters, acting as a trusted advisor throughout formal processes.
• Drive timely and high-quality case resolution through effective case governance, service level adherence, accurate documentation and audit-ready records.
• Analyse case data to identify trends, root causes, systemic risks and behavioural patterns, translating insights into preventive actions and targeted interventions.
• Produce case analytics, dashboards and leadership reports to monitor trends, outcomes, resolution timelines and emerging workplace risks.
• Support action plans aimed at reducing workplace conflicts, harassment, discrimination, behavioural concerns, performance-related grievances and promote respectful, inclusive workplaces, including POSH compliance.
• Manage colleague relations audits and partner with stakeholders on statutory reporting and compliance requirements.
• Support digital transformation initiatives to enhance colleague relations processes, reporting and service delivery.
• Administration of colleague help policy portal.
• Ensure continuous improvement by actively identifying gaps, proposing and implementing changes and innovative solutions

You will need

• Customer Relationship Management (CRM)-Intermediate
• Minimum 3-4 years of handson experience in colleague
• Case Triage & Escalation Management-Intermediate
• relations and overall about 6 years in similar function.
• Investigation Case Management-Intermediate
• A degree or diploma in human resources
• Employee Grievance Handling-Intermediate
• Support for Employee Disciplinary & Legal Matters-Advanced
• Workplace Investigations & Compliance-Advanced
• Query management-Advanced
• Mental Health & Well-being Support-Intermediate
• Workplace Policy Development & Implementation-Intermediate
• Policy Creation, Updates & Version Control-Intermediate
• Policy Development & Implementation-Intermediate
• People Policies and Processes-Advanced
• CF Standard Role Code:
• Case Tracking & Workflow administration-Intermediate
• TBS-PPL-WL12-1
• Local Languages-Intermediate
• Policy Legal Risk Assessment & Legal Partnership-Basic
• Statutory & Regulatory Filing Management-Basic
• Audit & Assurance Management-Basic
• CR Practice Deployment & Governance-Basic
• CR Metrics, Analytics & Leadership Reporting-Basic

Whats in it for you?

At Tesco, we are committed to providing the best for you.

As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day.

Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.

Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable.

Salary

Your fixed pay is the guaranteed pay as per your contract of employment.

Performance Bonus

Opportunity to earn additional compensation bonus based on performance, paid annually

Leave & Time-off

Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy.

Making Retirement Tension-FreeSalary

In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF.

Health is Wealth

Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws.

Mental Wellbeing

We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.

Financial Wellbeing

Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.

Save As You Earn (SAYE)

Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.

Physical Wellbeing

Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle.

About Us

At Tesco, inclusion is at the heart of everything we do. We believe in treating everyone fairly and with respect, valuing individuality and uniqueness to create a true sense of belonging. Diversity and inclusion are deeply embedded in our values—we treat people how they want to be treated. Our goal is for all colleagues to feel they can be themselves at work, and we are committed to helping them thrive. Across the Tesco group, we are building an inclusive workplace that actively celebrates the cultures, personalities, and preferences of our colleagues, who in turn contribute to the success of our business and reflect the diversity of the communities we serve.

At Tesco Bengaluru, we are proud to be a Disability Confident Committed Employer, highlighting our commitment to creating a supportive environment for individuals with disabilities. We are dedicated to offering equal opportunities for all candidates and encourage applicants with disabilities to apply. Our recruitment process is fully accessible, and we are happy to provide reasonable adjustments during interviews. If you need any accommodations to participate in the recruitment process, please let us know. We are here to ensure that everyone has the chance to succeed.

We also believe in fostering a work environment where you can excel both professionally and personally. Our hybrid model allows you to work flexibly—spend 60% of your week collaborating in person with colleagues at our office locations or local sites, and the rest of the time working remotely. We understand that everyone’s life journey is unique, whether you are starting your career, pursuing passions, or navigating life changes, and we are here to support you. Flexibility is a core part of our culture, and we encourage open conversations about how we can best accommodate your needs, so talk to us throughout your application process on the support required.