Lead Cisco CVP Engineer

Servion Global Solutions; Dadri; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Servion Global Solutions is seeking a skilled Cisco CVP specialist with 4–7 years of experience on the Cisco Voice platform. The role involves CVP/Call Studio/Java applications, basic scripting, and DB interactions using Java. You will work in a 24/7 support environment and coordinate with third parties to resolve telecom incidents.

Excellent communication skills are essential as you will interact with customers and vendors while ensuring incident resolution and knowledge management improvements.

Qualifications

• 4–7 years of experience on Cisco Voice platform.
• Knowledge of CVP, Call Studio and Java applications.
• Basic scripting for call flow changes or holiday requests.
• DB interaction using Java and basic SQL/Oracle concepts.
• Willingness to work in a 24/7 business support environment.
• Strong verbal and written communication skills.

Responsibilities

• Act as a point of contact for service delivery issues and escalations.
• Coordinate with third-party providers to resolve telecom incidents.
• Perform root cause analysis and track key performance metrics.
• Maintain knowledge base and drive process improvements.
• Participate in change management and routine operational meetings.

Skills

Cisco CVP

Java

SQL

Call Studio

Oracle DB

Integration

Root Cause Analysis

Vendor coordination

Telecom infra

Communication skills

Tools

CVP application

Call Studio

Job description

Supporting Experience on Cisco contact center CVP application solutions & 3rd party integration.

• Basic Scripting for call flow change or Holiday request.
• Should have knowledge in Database interaction process by using Java applications
• Basic knowledge in SQL DB procedure and Oracle DB concepts.
• Knowledge and use of CVP application and integration experience with other Tools
• Basic knowledge in dynamic Java application concepts.
• Good knowledge in Cisco Call studio application.
• Have clear understanding on Telecom infrastructure
• Should be ready to work in 24/7 business support environment
• Should be having 4-7 years of experience on Cisco Voice platform.
• Should be having work experience onCVP/Call Studio/Java application platforms
• Should have strong verbal & written communication skills
• Work & Coordinate with Third Party Providers to assist in Problem resolution of telecommunication Problems & OEMs for incident resolution.
• Performs Root Cause Analysis & Track and update key performance metrics
• Act as a point of contact for all service delivery issues/ pending work/ escalations
• Provide team support and process improvements through individual contributions
• Maintain and Update Knowledge Base and documentation & Initiate and implement processes improvements.
• Perform change management in accordance with change management procedures
• Handles escalations & Participate in routine operational meetings & Knowledge on Contracts and SLAs
• Excellent communication and conversation skills (Verbal and Written), Strong analytical and problem solving skills.