Lead Business Analyst

Chubb Ltd.; Telangana; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Chubb Ltd. in Hyderabad is seeking a Lead Business Analyst to shape requirements and delivery for a next-generation APAC claims platform.

You will influence process design, backlogs, and governance in an AI-augmented delivery model, collaborating with product owners, operations, and engineering to drive value. You will lead discovery, define acceptance criteria, and ensure high-quality stories for engineers and AI agents, while maintaining compliance and data privacy standards across markets in

Job description

About Chubb

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: http://www.chubb.com/

About Chubb India

At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. With a team of over 2500 talented professionals, we foster a startup mindset that promotes collaboration, diverse perspectives, and a solution driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape. We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.

Position Details:

Job Title: Lead Business Analyst

Function/Department: Business Analysis

Location: Hyderabad

Employment Type: Full-time

About The Role:

Join Chubb's APAC Claims Technology team as a Lead Business Analyst, shaping the requirements, process design and delivery of a next-generation, multi-market insurance claims platform. This is not a conventional business analysis role. You will work in an AI-augmented delivery model where AI agents help draft epics and stories, analyze requirements, generate test scenarios and keep documentation current, and you will lead how the team uses these capabilities responsibly. You act as the key link between Claims business stakeholders (Product Owners, Production Support Operations. engineering teams and set the standard for requirement quality across the region.

Your Team:

You will be part of the APAC Claims Technology team, a regional group within Chubb Global Claims Technology. The team is responsible for technology delivery, platform engineering, and product feature adoption across the APAC region, serving Insureds, Agents, and diverse Chubb customer segments on the claims platform.

Key Responsibilities:

• Lead discovery to delivery Own business analysis end to end for APAC claims initiatives: elicitation, process mapping, solution definition, UAT support and release readiness

• Bridge business and technology Partner with Product Owners, Claims Operations, and Engineering leads to turn business needs into clear, prioritized, testable backlog items

• Own story quality Set the bar for epics, user stories, acceptance criteria and bugs in Jira, well scoped enough for engineers and AI coding agents to implement independently

• Work with AI as a partner Use AI assistants such as Claude and Model Context Protocol (MCP) tools to analyze documents and regulations, draft requirements, summarize stakeholder input, generate acceptance criteria and test scenarios, and query and update Jira and Confluence. Set team standards for prompts, story templates and review checkpoints, and validate AI output against business rules, regulatory expectations and data privacy requirements before it is accepted or shared

• Deliver business value Link epics and stories to business outcomes and measurable KPIs, define success measures up front, and track benefits realisation after release with Product Owners and Claims stakeholders

• Drive analysis delivery Plan and track analysis work across sprints and program increments, keeping the backlog ready, and raising dependencies, risks and scope changes early with Product Owners and delivery leads

• Support operations Bring business context to incident and defect triage to drive swift root cause analysis and resolution