Lead - Application Support Engineer

CorroHealth Infotech Private Limited; Hyderabad; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

CorroHealth Infotech Private Limited in Hyderabad seeks a Lead Technical Support Engineer to provide outstanding service through advanced technical support and solutions for the T-System solution. You will play a vital role in technical leadership, supporting global client needs and spearheading team efforts.

The ideal candidate should have a Bachelor’s degree, strong SQL Server experience, and excellent problem-solving skills. Ideally suited for a tech-savvy individual eager to provide high-level client support in a fast-paced environment.

Qualifications

• Five or more years in software solutions and consulting.
• Experience with US-based clients is a plus.
• Very strong customer service and communication skills.

Responsibilities

• Provide software consultation and support.
• Manage and resolve tier-3 production escalations.
• Train global team members on T-System solutions.

Skills

SQL Server database queries

Troubleshooting skills

Customer service skills

Time management skills

Project management skills

Knowledge of Microsoft technologies

Education

Bachelor’s degree in computer science or related field

Tools

Microsoft .NET

XML

JavaScript

PowerShell Script

Microsoft Active Directory

SaaS

Citrix

VPN

Networking

HL7

Python

Azure technologies

Job description

About Us: Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.

Job Summary

The Lead Technical Support Engineer is a vital member of the Technical Services Team. The primary focus of this position is to provide outstanding service and solutions to clients through deployment and advanced technical support of the T‑System solution, and to provide technical leadership for the global client support and global technical services team.

Essential Duties and Responsibilities

• Provide software consultation, implementation, and support to T‑System customers in a highly visible position.
• Provide technical leadership for the global client support and global technical services teams.
• Perform global team member assignments for technical services and client support teams.
• Handle solving technical issues encountered by the global team or escalate them promptly to global or domestic leadership.
• Assist with reassignments when needed.
• Collaborate with other team members on any technical issues.
• Train global team members on the T‑System solutions and tools required to perform their job function.
• Diagnose technical issues through resolution for the T‑System solution or platform.
• Be available for on‑call rotation.
• Manage overflow of client support call volume as needed.
• Collaboratively work with the Implementation Team while meeting technical implementation project deadlines.
• Perform installation, upgrade, and support activities with minimal disruption to the business while following standard change‑management policies.
• Manage and resolve tier‑3 production escalations for complex technical incidents, including analysis, root‑cause determination, and ongoing client follow‑up.
• Work closely with Client Support and Technical Services team members to prioritize escalations and identify issues that require engineering input.
• Reduce the number of escalations requiring engagement of engineering.
• Analyze and identify complex systemic software defects.
• Review and assist in improving and maintaining the knowledge base of internal technical documentation for Client Support and Technical Services.
• Align conduct with the Company’s Code of Ethics and Business Conduct and support the Company’s Ethics and Compliance Program.
• Ensure individual compliance with all privacy and security rules and regulations and commit to protecting all Company confidential information, including Personal Health Information.
• Ensure global client support staffing is effectively managed and proactively develop contingency plans to address any required changes in shift coverage.

Minimum Qualifications & Requirements

• Bachelor’s degree in computer science or related field, or equivalent experience.
• Five or more years of providing software solutions and consulting with customers in a software deployment role.
• Strong SQL Server database queries and troubleshooting experience.
• Experience with US‑based clients is a huge plus.
• Experience providing advanced technical support in a customer‑facing role.
• Strong troubleshooting skills and in‑depth knowledge of Microsoft technologies.
• Experience with Microsoft .NET, XML, JavaScript, PowerShell Script, SQL queries, Microsoft Active Directory, SaaS, Citrix, VPN, networking, HL7, Python, Azure technologies.
• Experience managing high‑priority technical issues and their associated communications.
• Four or more years of installation and support experience with Windows Server 2012, 2016, 2022 and Microsoft Terminal Services, preferably in a customer‑facing environment.
• Technical knowledge in the installation, configuration, and troubleshooting of Microsoft SQL Server 2014, 2017, 2019, 2022 environments.
• Very strong customer service and communication skills.
• Time management and project management skills.
• Healthcare IT experience is a plus.

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye‑hand coordination and manual dexterity are required to operate office equipment. The ability to work at a computer terminal for 6‑8 hours a day and function in an environment with constant interruptions is required. Occasionally, the Team Member must be able to lift and move material weighing up to 20 lbs. The Team Member may experience increased levels of stress during periods of increased activity and with multiple deadlines.

CorroHealth sits at the center of the revenue‑cycle revolution. Fundamental operations of the revenue‑cycle are supported through our expert teams while we recast the role of clinicians through automation. This shift to a true clinical revenue‑cycle helps us achieve our core purpose—exceed client financial health goals. For each patient population, CorroHealth automates key clinical aspects of the cycle. Our platforms focus on capture and application of clinical documentation while easing the burden on physicians. Scalability is prioritized in the support of client program operations. To complement client programs, we offer outsourcing or upskilling to meet program demands.