Lead Analyst - Data

Societe Generale SA; Bengaluru; Hybrid; INR 2,400,000 - 3,200,000; Full time

Job summary

Societe Generale SA in Bangalore, India, seeks a Lead Analyst - Data apply to lead ITIL Change Management activities for infrastructure projects. Hybrid work arrangement with strong focus on governance and delivery.

The role requires 10–12 years of overall experience in change management, with 7–8 years in ITIL Change Management. You will drive CAB/CRB processes, manage stakeholders, and mentor teams across projects and operations.

Qualifications

• 10–12 years of overall experience in IT Change/ITIL Change Management.
• Strong ITIL Change Management lifecycle knowledge; ITIL certification preferred.
• Proven leadership and stakeholder management skills with cross‑team collaboration.

Responsibilities

• Steering the ITIL change management process for infrastructure projects.
• Assess risks and impacts; validate prerequisites and CAB/CRB decisions.
• Prepare dashboards and KPIs; report changes to GTS and clients.
• Support project transitions and training of teams on ITSM tools.

Skills

ITIL Change Management

Stakeholder management

Leadership

Analytical skills

Job description

# Lead Analyst - DataApply---Bangalore, IndiaHybridReference 26000JSBStart date 2026/10/30Publication date 2026/10/12## ResponsibilitiesResponsibilitiesSteering of the ITIL process of Infrastructure Change Management:- Support of the Project, Integration and Operational teams for a safe go live of infrastructure transformation projects (Run & Build)- Qualification, review, follow-up and validation in change committees (CAB/CRB) in close connection with the department change managers- Analyze & arbitrate Significant and Major changes in production by evaluating their risks and impacts- Control of process steps, validation of technical and functional prerequisites- Animation and participation in GTS & Clients CRBs: presentation of the changes submitted- Contribution to the evolution of the catalog of operations services with the operational teams of the departments- Classification of operations with the operations and business teams (updating of standards: catalog of services, classification of operations, intervention window, CMDB, ...)- Training of internal and external teams of the process via ITSM change management tools- Detailed reporting of changes operations on GTS infrastructures:- Development of global activity monitoring dashboards and by Businesses- Definition of SLAs and KPIs expected to measure the quality of the Services involved- Presentation in Production Review and Committees of Dashboards on operations- Drafting of the Quality Charter (Golden Rules) for production on changes, contribution to improving knowledge of the Change process in force## Profile required**Profile**Exp. Req: 10 to 12 Years (overall) Relevant: 7-8 Years relevant experience in Change Management domain.Very good understanding of the ITIL Change Management liecycle; preferably with ITIL certification Good team management & Stakeholder management skillsAbility to collaboratively work with skill team .Reporting, identifying gaps with good analytical skills. Acting as escalation point for all customer / stakeholder queries.Change management, participation in hiring process, build strategy for identified gaps enabling smoother operation. Participate in project transitions.## Why join usAt Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!Still hesitating?You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices and sharing their skills with charities. There are many ways to get involved.We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.## Business insightAt Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!Still hesitating?You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices and sharing their skills with charities. There are many ways to get involved.We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.We are an **equal opportunities employer** and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and **promoting all talents**, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.