Lead Administrator (Support &Operations)

HCL Technologies Limited; Lucknow; On-site; INR 450,000 - 650,000; Full time

Job summary

Lead Administrator (Support & Operations) at HCL Technologies Limited in Lucknow, Uttar Pradesh, drives resolution of complex technical issues, enables root cause analysis, and enhances customer feedback for support operations. The role emphasizes ITIL alignment, security and data privacy, handling complex incidents, mentoring junior analysts, and delivering training to freshers to build skilled teams.

A proactive approach to security and customer satisfaction aims to strengthen CSAT and

Responsibilities

• Champion ITIL, security, and data privacy to deliver high-quality, well-documented solutions, minimize risks and maximize customer satisfaction
• Provide support for complex incidents escalated by analysts, perform root cause analysis, and implement solutions to resolve technical and security issues
• Mentor junior analysts, deliver training for freshers, and maintain a comprehensive Knowledge base to keep the team productive
• Contribute to positive customer experience and high CSAT scores by offering fast, accurate, and secure resolutions
• Proactively identify and address potential security vulnerabilities to protect customer data and prevent incidents

Job description

Lead Administrator (Support &Operations) Lead Administrator (Support &Operations) India Job Description Lead Administrator (Support &Operations) Lucknow, Uttar Pradesh

Job Summary

To diagnose and resolve complex technical issues impacting business operations,facilitate root cause analysis and enhance customer feedback for support operations.

Key Responsibilities

• 1. To champion ITIL, security, and data privacy to offer high-quality, well-documented solutions, minimizing risks and maximizing customer satisfaction.
• 2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
• 3. To work on value adding activities such as maintainenace of a comprehensive Knowledge base , act as a mentor to junior analysts,and deliver training programs for freshers, equipping them with essential skills to become productive .
• 4. To contribute to a positive customer experience and high CSAT scores by providing fast, accurate, and secure resolutions, fostering customer trust and satisfaction.
• 5. To proactively identify and address potential security vulnerabilities to protect customer data and prevent security incidents.

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

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