Lead Administrator (Support &Operations)

HCLTech; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

HCL Technologies Limited in Hyderabad, India, seeks a Lead Administrator (Support & Operations) to diagnose and resolve complex technical issues impacting business operations.

You will champion ITIL, security and data privacy; provide incident support and root cause analysis; mentor analysts and deliver training for freshers; help sustain high CSAT and customer trust; and proactively identify security vulnerabilities to protect data.

Qualifications

• ITIL
• Security
• Data privacy awareness
• Incident handling
• Root cause analysis

Responsibilities

• To champion ITIL, security, and data privacy to offer high-quality, well-documented solutions, minimizing risks and maximizing customer satisfaction.
• To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
• To work on value adding activities such as maintenance of a comprehensive Knowledge base, act as a mentor to junior analysts, and deliver training programs for freshers, equipping them with essential skills to become productive.
• To contribute to a positive customer experience and high CSAT scores by providing fast, accurate, and secure resolutions, fostering customer trust and satisfaction.
• To proactively identify and address potential security vulnerabilities to protect customer data and prevent security incidents.

Job description

Career Opportunities: Lead Administrator (Support &Operations) (135081)

Requisition ID135081-Posted11/10/2026

To diagnose and resolve complex technical issues impacting business operations,facilitate root cause analysis and enhance customer feedback for support operations.

Key Responsibilities

1. To champion ITIL, security, and data privacy to offer high-quality, well-documented solutions, minimizing risks and maximizing customer satisfaction.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such as maintainenace of a comprehensive Knowledge base , act as a mentor to junior analysts,and deliver training programs for freshers, equipping them with essential skills to become productive .
4. To contribute to a positive customer experience and high CSAT scores by providing fast, accurate, and secure resolutions, fostering customer trust and satisfaction.
5. To proactively identify and address potential security vulnerabilities to protect customer data and prevent security incidents.