Sr Administrator (Support & Operations)

HCLTech; Indira Nagar; On-site; INR 480,000 - 720,000; Full time

Job summary

HCL Technologies Limited in India is seeking a Sr Administrator (Support & Operations) to provide advanced technical support, perform troubleshooting and root cause analysis to ensure positive customer feedback.

The role focuses on handling complex incidents, knowledge base management, coaching analysts, and ensuring timely resolution within SLAs to strengthen security posture and customer satisfaction.

Responsibilities

• Adhere to quality standards, regulatory requirements and company policies.
• Provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
• Work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
• Resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
• Ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.

Job description

Career Opportunities: Sr Administrator (Support & Operations) (87478)

Requisition ID87478-Posted11/07/2026

To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback.

Key Responsibilities

• 1. To adhere to quality standards, regulatory requirements and company policies.
• 2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
• 3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
• 4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
• 5. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.