Lead Administrator L2

Wipro; Mumbai; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Wipro is seeking an experienced role to oversee incident management and define monitoring protocols to ensure system resilience and reliable service delivery. The position involves triaging tickets, guiding teams on permanent fixes, monitoring SLA performance, and engaging in quarterly reviews with clients.

The candidate will collaborate with production support teams, manage deployments, and contribute to disaster recovery planning while supervising daily team operations and maintaining

Qualifications

• Experience in incident management and monitoring
• Ability to define monitoring protocols and ensure system resilience
• Proven experience with triaging and resolving high-priority tickets
• Knowledge of disaster recovery planning and data backup

Responsibilities

• Triaging and resolution of tickets and incident management
• Establish incident monitoring protocols and provide technical guidance for permanent fixes
• SLA monitoring and reporting on team performance
• Collaborate with technical teams for production support and deployments
• Develop disaster recovery and data backup plans
• Participate in client reviews and align with business objectives
• Supervise team daily operations and conduct performance appraisals
• Update knowledge base and share best practices

Skills

Network Implementation

Job description

Job Description:

Job description:

Job Description

Role Purpose

The purpose of this role is to oversee incident management process and define monitoring protocols while ensuring system resilience to manage client expectations and supervise team performance for efficient service delivery.

Areas of responsibility

Triaging and resolution of tickets-Establish incident monitoring protocols and provide technical guidance to enable permanent fixes for recurring issues.

SLA Monitoring-Review SLA performance across the team, represent the function in meetings, and ensure consistent delivery quality.

Performance tuning and optimization-Collaborate with technical teams in managing production support activities regarding incident resolution, efficient deployments, and implementation of changes.

Perform system Improvements-Collaborate with technical teams to review mitigation measures and proposed improvement actions.

Handling disaster recovery-Develop disaster recovery and data backup plans to ensure system resilience and quick restoration in case of disruptions.

Reporting and stakeholder engagement-Participate in Quarterly Business Reviews (QBRs), manage client expectations, and ensure alignment with business objectives.

Team Management-Supervise team members by overseeing daily operations, conducting performance appraisals, and providing feedback.

Knowledge base and continuous learning Update and maintain documentation for complex issues, share best practices within the team, and support ongoing knowledge enhancement to improve service efficiency.

Mandatory Skills: Network Implementation
.

Experience: 8-10 Years
.

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