Administrator L1

Wipro; Jaipur; On-site; INR 350,000 - 550,000; Full time

Job summary

Wipro in India is seeking a Desktop Support role focused on incident resolution. You will assist team members by triaging standard tickets (P5 and P4), documenting incidents, tracking status, and monitoring alerts to meet defined procedures and SLAs.

Responsibilities include initial triage, timely resolution, and generating reports on SLA adherence throughout the ticket lifecycle, ensuring accurate and consistent incident handling in a dynamic, digital-transformation environment.

Qualifications

• Triaging and resolution of standard incident tickets (P5 and P4) with documentation and adherence to procedures.
• Initial triage and response of standard incident tickets (P5 and P4).
• Monitoring alerts and SLA timelines for the ticket lifecycle and reporting on SLA adherence.

Responsibilities

• Triaging and resolution of tickets-Assist in the initial triage and response of standard incident tickets (P5 and P4 tickets) along with its documentation and ensuring timely and accurate resolution as per defined procedures.
• SLA Monitoring-Monitor alerts and SLA timelines for entire lifecycle of a standard ticket (P5 and P4 tickets), track open tickets for standard incidents and submit reports for review of SLA adherence status.

Skills

Desktop Support

Job description

Job Description:

Job description:

Role Purpose

The purpose of this role is to assist team members in resolution of standard incident tickets by documenting incidents, tracking their status and monitoring alerts.

Areas of responsibility

Triaging and resolution of tickets-Assist in the initial triage and response of standard incident tickets (P5 and P4 tickets) along with its documentation and ensuring timely and accurate resolution as per defined procedures.

SLA Monitoring-Monitor alerts and SLA timelines for entire lifecycle of a standard ticket (P5 and P4 tickets), track open tickets for standard incidents and submit reports for review of SLA adherence status.

Mandatory Skills: Desktop Support
.

Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Requirements: