Lab Engineer – IT Operations & Systems Integration

Walker Digital Table Systems, LLC; New Delhi; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Walker Digital Table Systems (WDTS) is seeking a Lab Engineer to join the India Lab in Gurugram. The role focuses on hardware installation, software deployment, and IT operations, ensuring seamless integration with existing IT infrastructure.

You will manage lab assets, perform staging and imaging, and support testing and deployment of gaming/table technology solutions, collaborating with engineering, QA, product, and operations teams.

Qualifications

• Diploma or Bachelor’s degree in IT, Computer Science, Electronics, or related field.
• 3–4 years of experience in IT operations, lab support, hardware deployment, or similar roles.
• Hands-on experience with network-connected devices and system integration.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Lab Operations & Infrastructure Management: Manage and maintain lab infrastructure, gaming/table systems, and peripherals.
• System Integration & Testing: Execute integration, validation, and functional testing.
• IT Operations & Technical Support: Provide L1/L2 support for lab systems and devices.
• Asset Management & Inventory Control: Maintain accurate asset and inventory records.
• Documentation & Compliance: Maintain SOPs, installation guides, and configuration documents.

Skills

Hardware installation

IT asset lifecycle

System staging

Windows/Linux admin

System integration

Troubleshooting

Education

Diploma/Bachelor's in IT/CS/Electronics

Tools

ServiceNow

Jira Service Management

Endpoint management tools

Job description

Role: Lab Engineer – IT Operations & Systems Integration

Location: Gurugram, India (In-Office)

Department: R&D

About Walker Digital Table Systems (WDTS)

Walker Digital Table Systems (WDTS) Headquartered in Las Vegas, with teams across India, Macau, Australia, and the US, WDTS is known for its industry-leadingPerfect Pay Baccarat Table Networkand proprietaryPJM RFID technology— a proven RFID protocol designed for the speed, volume, and complexity of live casino environments.

WDTS builds digital table game technology for the global gaming and casino industry. Our platforms power live and electronic table games at casinos worldwide, combining real-time systems, distributed architecture, and player-facing technology at scale. Our India team in Gurugram is a core engineering hub building the products that run on casino floors globally.

WDTS is a global gaming technology company building intelligent, secure, and high-performance table game solutions for the casino gaming industry.

Website: https://www.wdtablesystems.com

About the Role

We are seeking a proactive and detail-oriented Lab Engineer with 3–4 years of experience in hardware installation, software deployment, system integration, IT operations, asset management, and technical support. The role involves deploying, configuring, testing, maintaining, and supporting gaming/table technology solutions within the India Lab environment, while ensuring seamless integration with IT infrastructure and operational standards.

The Lab Engineer will play a critical role in managing lab infrastructure, IT assets, inventory, system staging, deployments, troubleshooting, and operational readiness. This position requires strong technical expertise, problem-solving skills, and cross-functional collaboration.

What You’ll Do

Lab Operations & Infrastructure Management

• Manage and maintain lab infrastructure, gaming/table systems, and peripherals.


• Ensure lab environments are operational and organized for development, testing, and deployment.


• Perform routine health checks, preventive maintenance, and system validation.


• Support lab expansion and infrastructure improvements.


• Install, configure, and validate gaming/table hardware, embedded devices, and peripherals.


• Replace table inserts, hardware modules, and cabling as per standards.


• Perform staging, imaging, deployment, and configuration.


• Verify power, network connectivity, and system readiness.

System Integration & Testing

• Execute integration, validation, and functional testing.


• Troubleshoot hardware, software, and network issues.


• Validate interoperability between systems and backend services.


• Support UAT, regression testing, and release readiness.

IT Operations & Technical Support

• Provide L1/L2 support for lab systems and devices.


• Install, patch, and upgrade OS, applications, and firmware.


• Monitor performance and resolve issues proactively.


• Support incident management and root cause analysis.

Asset Management & Inventory Control

• Maintain accurate asset and inventory records.


• Track lifecycle: procurement, deployment, maintenance, and retirement.


• Conduct audits and manage spare inventory.


• Ensure compliance with asset policies.

Documentation & Compliance

• Maintain SOPs, installation guides, and configuration documents.


• Document deployments, incidents, and resolutions.


• Ensure adherence to company standards and policies.


• Collaborate with Engineering, QA, Product, and Operations teams.


• Coordinate with vendors for procurement, repairs, and maintenance.


• Provide updates, risk insights, and deployment reports.

Required Skills and Experience

Technical Skills

• Hardware installation, configuration, and troubleshooting.


• IT asset lifecycle and inventory management.


• System staging, deployment, and imaging.


• Windows and Linux/Unix administration.


• System integration and testing.


• Software installation, patching, and firmware updates.


• Incident management and root cause analysis.

Operational Skills

• IT operations and lab management.


• Asset tracking and audit management.


• Documentation and reporting.

Good to Have

• Experience with ITSM tools (ServiceNow, Jira Service Management, etc.).


• Scripting knowledge (PowerShell, Bash, Python).


• Endpoint/device management tools.


• Exposure to gaming tech, embedded systems, or IoT.

Qualification

• Diploma or Bachelor’s degree in IT, Computer Science, Electronics, or related field.


• 3–4 years of experience in IT operations, lab support, hardware deployment, or similar roles.


• Hands-on experience with network-connected devices and system integration.


• Strong troubleshooting and problem-solving skills.


• Willingness to support deployments and occasional after-hours work.