L4 - TW Sales - PB - Jalandhar - BACL

bajajauto; Chandigarh; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Auto is seeking a Finance Sales DMA lead to drive growth across dealership networks. You will lead a team of Off Roll DMAs, ensure timely documentation in ICAS, and push finance schemes to customers to meet targets. You'll maintain strong dealer relationships, monitor market competition, and support collections through RC and FEMI resolution.

You will report performance to the ASM, uphold TATs, and continuously improve DMA productivity and customer service to deliver business growth.

Qualifications

• Sales/marketing skills required.
• Strong relationship management abilities.
• Excellent communication skills.
• Proven results-oriented mindset.
• Proficient in Excel for reporting.

Responsibilities

• Managing a team of Off Roll sales DMAs to drive sales & penetration at dealerships per targets.
• Verify and process customer documents in ICAS; ensure despatch within prescribed TAT.
• Promote finance schemes to customers inside and outside dealerships per targets.
• Maintain dealer relationships and address daily queries.
• Verify documents (KYC, customer info) per policy.
• Monitor dealership competition activity at location.
• Improve DMA productivity and reporting to ASM.

Skills

Sales/Marketing

Relationship mgmt

Communication

Result orientation

Excel

Teamwork

Tools

ICAS

Job description

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The purpose of this role is to drive finance business growth and penetration at assigned dealerships by leading and motivating a team of Off-Roll Sales DMAs, ensuring high-quality customer acquisition, and maintaining strict compliance with documentation and operational processes. The role is responsible for achieving sales targets, promoting finance schemes, converting enquiries and leads, and ensuring timely case processing and disbursement. It also focuses on building strong dealer relationships, monitoring competition at the market level, and supporting collections through RC collection and resolution of FEMI/non-starter cases. Additionally, the role ensures regular reporting of performance to the ASM, adherence to TATs, and consistent improvement in DMA productivity to deliver superior customer service and business outcomes

Key Responsibilities

• Managing a team of Off Roll sales DMAs to ensure sales & penetration at the dealership as per the target.
• Ensure all the documents w.r.t. customer, are verified in originals and scan& fill various customers’ details in ICAS & submit it immediately. Physical agreement & repayment instrument despatch within prescribed TAT
• To ensure sale of finance schemes to customers (Within & Outside dealership) as per the targets
• Maintain & improve the relationship with the dealer/s & address issues/queries on daily basis
• Verification of all documents, w.r.t. customers e.g. KYC, customer personal information, documents received through DMAs at ASC location, in line with company policy
• Monitoring the competition activity in dealership & location
• Maintain & improve the productivity of DMAs
• ASC/ branch visit of dealer (Network Visit)
• Enquiry management & follow up on open enquiries
• Conversion of all leads (Web/Tele/Rural)
• Collection of RC, resolution of FEMI, nonstarter on regular basis as per the targets
• Keep the ASM updated on daily basis w.r.t. targets vs achievements
• Maintain TAT for decision on case & speedy disbursement.
• Understand & Explain All the Schemes to The Customers.

Key Skills Required

• Sales/marketing skills
• Working with others
• Relationship management
• Good Communication
• Result orientation
• EXCEL Knowledge

Key Performance Indicators

• Responsible for achieving volume targets for the area on quarterly basis
• Responsible for achieving penetration targets for the area on quarterly basis
• Responsible for overlooking increase in number of finance customers with dealership/s on a quarterly basis.
• To execute special schemes for festivals and conducting loan melas etc.
• To increase insurance penetration on total sales on quarterly basis
• Login to disbursement ratio should be kept more than 80%
• Repayment should be more than 95% within the TAT