L4-RECOVERY DEPT-RJ-DAUSA-BACL

Bajaj Auto Ltd; Jaipur; Sur place; INR 500 000 - 800 000; Plein temps

Avantages offerts par ce poste

Personal vehicle

Smartphone

Résumé du poste

Bajaj Auto Ltd in Jaipur seeks an experienced Collections Officer to manage vehicle finance recovery, repossession and settlements. You will lead a network of recovery agencies and ensure compliance with regulatory guidelines while achieving portfolio targets.

The role requires 4+ years in NBFC/banking collections, strong negotiation and people management skills, and readiness to work on-site with a personal vehicle for field visits.

Qualifications

• Graduation (B.Com, BBA or equivalent) preferred.
• Minimum 4 years of work experience in collections or NBFCs/banks.
• Experience in vehicle finance collections and repossession preferred.

Responsabilités

• Repossession and settlement of accounts.
• Handle a network of repossession agencies within territory.
• Onboard, train and review recovery channel partners.
• Execute field actions including skip tracing, settlements and closure of loan accounts.
• Maintain risk and recovery targets for portfolio.
• Set daily/fortnightly recovery targets for agencies and monitor progress.
• Plan field visits and handle complex recovery cases.
• Supervise third-party recovery agents and ensure compliance.
• Identify accounts needing legal action and oversee the process.
• Ensure all recoveries follow policies and legal requirements; report issues.
• Maintain records and share daily recovery updates.
• Prioritize penal charge collections to support costs.
• Spot potential agencies for empanelment.

Connaissances

Repossession knowledge

Settlement experience

Negotiation skills

People management

Regulatory compliance

Customer empathy

Skip tracing

Lotus repossession process

Formation

Bachelor’s degree (B.Com/BBA or equivalent)

Outils

MS Excel

Reporting tools

Description du poste

Job Description:

Job Description – Collections Officer

(Unique Job ID)

Designation: Collections Officer

Department: Bucket 6+ and write off Collections

Level: L4

Employment Type: On-site, Full time

Reporting Manager Title: Area Collections Manager

Language: English, Hindi, Local language (preferred)

Travel: 60-80 km/Day

Academic Qualification: Graduation (B. Com, BBA or equivalent preferred)

Work Experience: Minimum 4 years

Domain Knowledge (Preferable): Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession

Key Responsibilities

• Repossession and settlement
• Handle a network of repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Maintain ROR within the assigned portfolio as per defined business targets.
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.
• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

• Repossession and settlement process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools
• Third-party vendor management

Soft Skills:

• Negotiation skills
• Conflict resolution
• Customer empathy and tactful communication
• People management
• Problem-solving
• Pressure-handling

Key Performance Indicators

1. Resposession as per the target set
2. Settlement write of accounts on best effort basis by negotiation
3. Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Additional Role Details

• Work-Schedule: 5 Days/Week and as per the work demand
• Hiring Local/Pan-India Candidates: (Based on company policy)
• Additional Comment (if any): Requirement of Personal vehicle and smartphone