L4-Recovery Dept-KL-Trivandrum-BACL

Bajaj Auto Limited; Ernakulam; Vor Ort; INR 600.000 - 900.000; Vollzeit

Zusammenfassung

Bajaj Auto Limited is seeking a Recovery/Repossession Specialist to search and recover 7+ accounts through repossession and settlements via specialized agencies capable of repossession. You will oversee field operations, coordinate with a network of recovery partners, and ensure compliance with regulatory guidelines.

The role requires 4+ years in vehicle finance recovery, strong communication, and the ability to manage complex cases across a defined territory.

Qualifikationen

• Graduation (B. Com, BBA or equivalent preferred)
• Minimum 4 years of work experience in vehicle finance recovery and repossession
• Experience with NBFCs or banks for recovery operations and settlements

Aufgaben

• Repossession and settlement
• Handle a network of repossession agencies within the assigned territory
• Onboard, train and review performance of recovery channel partners
• Execute field recovery actions including skip tracing, settlements and closure of loan account
• Maintain ROR within the assigned portfolio as per defined business targets
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups
• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required
• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager
• Along with recovery prioritize penal charge collections to support collection cost
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment

Kenntnisse

Repossession knowledge

Collections handling

Regulatory compliance

MS Excel & reporting

Ausbildung

Graduation (B. Com, BBA or equivalent preferred)

Tools

MS Excel

Reporting tools

Jobbeschreibung

Select how often (in days) to receive an alert:

English, Hindi, Local language (preferred)

Travel

60-80 km/Day

Academic Qualification

Graduation (B. Com, BBA or equivalent preferred)

Work Experience

Minimum 4 years

Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession

Key Responsibilities

• Repossession and settlement
• Handle a network of repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Maintain ROR within the assigned portfolio as per defined business targets.
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.
• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

• Repossession and settlement process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools

Soft Skills:

• Customer empathy and tactful communication
• Problem-solving

Key Performance Indicators

• Resposession as per the target set
• Settlement write of accounts on best effort basis by negotiation
• Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Work-Schedule

5 Days/Week and as per the work demand

Hiring Local/Pan-India Candidates

(Based on company policy)

Additional Comment (if any)

Requirement of Personal vehicle and smartphone