L4-Recovery Dept-KA-Bangalore-BACL

Bajaj Auto Limited; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Bajaj Auto Limited is seeking a Field Recovery Specialist to search and recover 7+ accounts through repossession and settlements via specialized agencies with repossession capacity. The role requires 4+ years of experience in vehicle finance recovery and hands-on repossession knowledge.

You will manage a network of recovery agencies, onboard and train partners, and drive field recovery actions including skip tracing, settlements and closure of loan accounts.

Qualifications

• Graduation preferred (B.Com, BBA or equivalent).
• Minimum 4 years of experience in vehicle finance recovery (NBFCs or banks).
• Experience in repossession, settlements, and working with recovery channels.

Responsibilities

• Repossession and settlement of accounts.
• Manage a network of repossession agencies in the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan accounts.
• Maintain ROR within portfolio targets and report progress daily.
• Set recovery targets for agencies and monitor progress with timely follow-ups.
• Coordinate field visits and handle complex recovery cases when required.
• Supervise third-party recovery agents and ensure compliance with guidelines.
• Identify accounts needing legal action and oversee the process with approvals.
• Ensure policies and legal requirements are followed and document issues.
• Keep records of visits and updates; share daily reports with the manager.
• Prioritize penal charge collections to support recovery costs.
• Spot agencies for empanelment and onboard as needed.

Skills

Repossession knowledge

Collections system handling

Regulatory compliance

MS Excel

Reporting tools

Customer empathy

Problem-solving

Education

Graduation (B. Com, BBA or equivalent preferred)

Tools

MS Excel

Job description

Select how often (in days) to receive an alert:

English, Hindi, Local language (preferred)

Travel

60-80 km/Day

Academic Qualification

Graduation (B. Com, BBA or equivalent preferred)

Work Experience

Minimum 4 years

Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession

Key Responsibilities

• Repossession and settlement
• Handle a network of repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Maintain ROR within the assigned portfolio as per defined business targets.
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.
• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

• Repossession and settlement process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools

Soft Skills:

• Customer empathy and tactful communication
• Problem-solving

Key Performance Indicators

• Resposession as per the target set
• Settlement write of accounts on best effort basis by negotiation
• Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Work-Schedule

5 Days/Week and as per the work demand

Hiring Local/Pan-India Candidates

(Based on company policy)

Additional Comment (if any)

Requirement of Personal vehicle and smartphone