L4 - MC DMS - KATIHAR - BH - BACL

Bajaj Auto Limited; Patna; Sur place; INR 350 000 - 550 000; Plein temps

Résumé du poste

Bajaj Auto Limited is seeking a dynamic professional to allocate portfolios to vendors based on past performance and available field support. You will coordinate with agencies, plan calls, audit receipts, and ensure timely invoice closure and repossession handling.

The role emphasizes compliance, escalation management, and process optimization across field operations. Ideal candidates have at least 2 years in financial services or related sectors, with a maximum age of 30, and qualifications

Qualifications

• Minimum 2 years of experience in Financial Services/Banking/FMCG/NBFC.
• Qualification: Any Graduate/PG/MBA.
• Maximum age 30 years.
• Location: City as stated in posting.

Responsabilités

• Allocate portfolio to vendor based on past performance and FOS availability.
• Review cases with FOS/TL and assign work by disposition code.
• Coordinate with agencies, plan calls for better resolution and support.
• Allocate and audit receipt books and repo kits periodically.
• Close agency billing within 60 days of work completion.
• Ensure prior approvals in repo cases and assist agencies with issues.
• Handle collection/repo customer service issues and escalations.
• Coordinate with legal for actions against chronic defaulters and agencies.
• Track BKT resolution with agency and FO levels.
• Restrict flow rates to next BKT for your location.
• Remove non-performing FOs and recruit/train fresh teams as needed.
• Close CRM queries per TAT.
• Address RCU audits and implement actions at field level.
• Discuss receipt book discrepancies with agencies to prevent recurrence.
• HHT utilization 100% and report to ACM/RCM regularly.
• Inform IT for HHT malfunctions and support needs.

Connaissances

Relationship management

Multitasking

Result oriented

Managing Teams

Formation

Any Graduate/ PG/ MBA

Description du poste

Select how often (in days) to receive an alert:

• Responsible for: Allocation of portfolio to vendor
• Location: City
• Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
• Preferred Age: Maximum 30 years
• Qualification: Any Graduate/ P.G./M.B.A.
• Reporting to: Area Manager
• Nature of Role: Individual Performer
• Managing Teams
• Relationship management
• Result oriented
• Multitasking

KEY PERFORMANCE AREA

• Achieving the bucket wise resolution as per the target
• Reducing the flow rate to the next buckets
• Managing the Agencies & monitoring their performance

ROLE PROFILE/JOB RESPONSIBILITIES

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.