L4 - MC DMS - GHAZIABAD - UP W - BACL

Bajaj Auto Limited; Ghaziabad District; Presencial; INR 500.000 - 700.000; Jornada completa

Descripción de la vacante

Bajaj Auto Limited is seeking a proactive professional to manage portfolio allocations to vendors, coordinate with agencies, and ensure timely repo and collection processes. You will review cases with field staff, supervise team members, and drive performance improvements across multiple agencies.

The role emphasizes relationship management, multitasking, and a results-driven mindset. The ideal candidate has at least 2 years of experience, a graduate or MBA degree, and exposure to financial

Formación

• Experience in the field with a minimum of 2 years.
• Preferred exposure to Financial Services/Banking/FMCG/NBFC environments.
• Good stakeholder and agency coordination abilities.

Responsabilidades

• Allocation of portfolio to vendor based on past performance and FOS availability.
• Review cases with FOS/TL and assign work based on disposition code.
• Coordinate with agencies, plan calls for better resolution, and support agencies on difficult cases.
• Audit receipt book, repo kits, and ensure agency billing closure within 60 days of work.
• Obtain prior approvals in repo cases and assist agencies with repo issues.
• Handle collection/repo related customer service issues and escalations.
• Coordinate with legal team for actions against chronic defaulters and enforcement agencies.
• Track and review BKT resolution with agencies and FO levels.
• Limit flow rates to next bucket based on location; recruit/train non-performing FOs.
• Close CRM queries as per assigned TAT; address RCU audit queries and implement actions.
• Ensure HHT utilization and report to ACM/RCM regularly; notify IT for HHT issues.

Conocimientos

Relationship management

Multitasking

Managing teams

Result oriented

Educación

Any Graduate/ P.G./M.B.A.

Descripción del empleo

Select how often (in days) to receive an alert:

• Level: L4
• Department: MC DMS
• Responsible for: Allocation of portfolio to vendor
• Location: City
• Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
• Preferred Age: Maximum 30 years
• Qualification: Any Graduate/ P.G./M.B.A.
• Reporting to: Area Manager
• Nature of Role: Individual Performer
• Managing Teams
• Relationship management
• Result oriented
• Multitasking

KEY PERFORMANCE AREA

• Achieving the bucket wise resolution as per the target
• Reducing the flow rate to the next buckets
• Managing the Agencies & monitoring their performance

SKILL SET REQUIRED

DESCRIPTION

ROLE PROFILE/JOB RESPONSIBILITIES

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.