L4-MC DMS-BILASPUR-CG-BACL

Bajaj Auto Limited; Raipur; On-site; INR 350,000 - 500,000; Full time

Job summary

Bajaj Auto Limited is seeking a field-focused role to allocate portfolios to vendors and manage agency performance. The candidate will review cases, plan calls, audit documentation, and ensure timely billing and repo processes while coordinating with legal and IT teams.

The role demands 2+ years in financial services or related sectors, a graduate/MBA, and a maximum age of 30. It involves frontline coordination and performance tracking across agencies.

Qualifications

• Graduate with MBA/PG or equivalent.
• Minimum 2 years experience in Financial Services/Banking/FMCG/NBFC.
• Age up to 30 years.

Responsibilities

• Allocation of portfolio to vendor based on past performance trend and FOS availability.
• Review cases with FOS / TL and assign work based on disposition code.
• Coordinate with agency resources and plan calls for better resolution.
• Audit Receipt book & Repo kits allocation periodically.
• Close agency billing within 60 days of work done month.
• Ensure prior approvals in repo cases and help agencies manage repo issues.
• Handle collection/repo customer service issues/escalations.
• Coordinate with legal for actions against chronic defaulters and enforcement agencies.
• Track BKT resolution with agency and FO level.
• Control flow rates to next BKT for the location handled.
• Remove non-performing FOs and recruit/train new team.
• Close CRM queries within assigned TAT.
• Address RCU audit queries before TAT and implement actions.
• Discuss receipt book discrepancies with agency to prevent recurrence.
• Ensure 100% HHT utilization and report to ACM/RCM regularly.
• Inform IT for HHT downtime and required support.

Skills

Managing Teams

Relationship management

Result oriented

Multitasking

Education

Any Graduate/ P.G./M.B.A.

Job description

Select how often (in days) to receive an alert:

• Responsible for: Allocation of portfolio to vendor
• Location: City
• Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
• Preferred Age: Maximum 30 years
• Qualification: Any Graduate/ P.G./M.B.A.
• Reporting to: Area Manager
• Nature of Role: Individual
• Performer

SKILL SET REQUIRED

• Managing Teams
• Relationship management
• Result oriented
• Multitasking

KEY PERFORMANCE AREA

• Achieving the bucket wise resolution as per the target
• Reducing the flow rate to the next buckets
• Managing the Agencies & monitoring their performance

ROLE PROFILE/JOB RESPONSIBILITIES

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.