L3 Splunk Admin & IT Operations Lead- RTM

Premium Aerotec; Bengaluru; On-site; INR 2,800,000 - 5,200,000; Full time

Job summary

Airbus seeks an experienced L3 Splunk Admin & IT Operations Lead to provide high-level operational and technical leadership for the RTM IT stack. You will mentor L1/L2 engineers, manage critical incidents, and ensure ITIL-aligned processes across incident, problem, and change management.

You will drive end-to-end automation, optimize the monitoring ecosystem, and maintain high availability while delivering value in Agile sprints. Strong collaboration with product and IT leadership is essential.

Qualifications

• 8–10 years of experience in Infrastructure Monitoring, Splunk Administration, and IT Operations Management.
• Strong IT Operations Management (ITOM) expertise including SLA/OLA management.
• Expert level ITIL framework execution (Incident, Change, Problem, Escalation).

Responsibilities

• Take ownership of technical operations and be available 24x7 for crisis management and major incidents.
• Provide daily operational guidance, mentoring and escalation support to L1/L2 operations teams.
• Perform trend analysis on KPI reports to identify operational risks and drive continuous improvements.
• Review KPI dashboards and implement monitoring and operational metrics.
• Drive Incident, Problem, and Change Management workflows to stay within SLAs and OLAs.
• Conduct RCA for outages and lead preventative action plans.
• Maintain operational excellence through audits, optimization, and SOP updates.
• Create, update, and review Knowledge Base articles and deliver training sessions.

Skills

Technical leadership

Splunk administration

IT Operations Management

ITIL processes

Red Hat Linux

AWS

Automation

Scripting (Shell/Python)

DevOps tools

Networking fundamentals

Education

Engineering degree

Tools

Splunk

AWS

Git

Ansible

Jenkins

Python

Job description

The L3 Splunk Admin & IT Operations Lead - RTM is responsible for providing high-level operational and technical leadership to Airbus. In addition to expert-level Splunk administration, this role acts as the operational backbone for the existing support team - driving day-to-day IT Operations Management (ITOM), continual system reliability, and overall infrastructure availability. Working in a self-sufficient, multi-disciplinary team, the individual will mentor L1/L2 engineers, manage critical operational issues, and ensure strict alignment with ITIL processes (Incident, Problem, and Change Management).

Key Deliverables

• Deliver business value and maintain high operational reliability.
• Provide strong operational and technical leadership to elevate the performance and capability of the L1/L2 support team.
• Provide transparent updates during Agile rituals (remaining work, roadblocks) and elevate risks proactively.
• Consistently ensure on-time, high-quality (first-time-right) delivery of operational sprints and platform enhancements.
• Introduce innovative, cost-effective automation and operational optimization solutions.
• Aim for high customer satisfaction by maintaining SLA/OLA compliance and minimizing mean time to resolution (MTTR).

Key Responsibilities

• Take full ownership of technical operations and be available 24x7 for crisis management and major incidents.
• Provide daily operational guidance, mentoring, and escalation support to the L1/L2 operations teams.
• Perform trend analysis on daily, weekly, and monthly KPI reports to identify potential operational risks and execute continuous improvement plans.
• Review business-specific KPI dashboards and implement value-added monitoring and operational metrics.
• Drive Incident, Problem, and Change Management workflows to ensure resolution strictly within defined SLAs and OLAs.
• Conduct Root Cause Analysis (RCA) for complex outages and lead preventative action plans for permanent issue resolution.
• Maintain operational excellence through technical audits, system optimization, and standardizing team workflows.
• Create, update, and review Knowledge Base articles, standard operating procedures (SOPs), and deliver training sessions to support staff.
• Collaborate with the Product Owner and IT leadership to align operational capabilities with future technical innovations.
• Drive end-to-end automation of recurring tasks using DevOps tools to increase efficiency across RTM run operations.

Knowledge & Skills

Engineering graduate with 8-10 years of experience in Infrastructure Monitoring, Splunk Administration, and IT Operations Management in a matrix organization.

Must Know (Expert Level)

• Strong technical ownership with a proven track record of guiding L1/L2 support teams and resolving complex operational issues.
• Splunk Infrastructure management, multi-site clustering, log deployment, integration, and administration (Splunk Certification preferred).
• Strong IT Operations Management (ITOM) expertise, including SLA/OLA management, shift alignment, and escalation protocols.
• ITIL framework execution (Incident, Change, Problem, and Escalation Management).
• Certified Red Hat Linux Administrator with strong practical knowledge of Windows OS environments.
• Cloud Infrastructure: AWS (EC2, S3, Route53, IAM).
• Automation & Scripting: Shell, Python.
• Networking Fundamentals: DHCP, DNS, SSL/TLS certifications, and traffic routing.
• DevOps Tools: Git, Ansible, Jenkins.
• Identity & Access Management: SAML, OAuth integrations.
• System performance troubleshooting and RCA methodologies.
• Excellent verbal and written communication skills.

Intermediate Knowledge

• Agile / Scrum ways of working.
• ServiceNow (ITSM platform administration and workflow usage).

Basic Knowledge

• JIRA, Confluence, VersionOne, or equivalent project tracking tooling.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.