L3 - Recovery - TN - Chennai - BACL

Bajaj Auto Ltd; Chennai; On-site; INR 900,000 - 1,400,000; Full time

Benefits offered by this job

Personal vehicle

Smartphone

Job summary

Bajaj Auto Ltd in Chennai is seeking an Area Manager - Recovery (L3) to lead vehicle loan collections on-site. This full-time role requires 6+ years in NBFC/bank collections and graduation in commerce or equivalent.

You will build a network of repossession and settlement agencies, execute field recovery actions, manage target delivery, and ensure compliance with policies and legal guidelines while coordinating with the regional team.

Qualifications

• Graduation in commerce or equivalent preferred.
• Minimum 6 years of experience in recovery/NPA collections.
• Knowledge of repossession processes and regulatory guidelines.

Responsibilities

• Repossession and settlement of loans.
• Create and manage network of repossession agencies.
• Conduct local events to drive repossession targets daily.
• Set DRR and monitor team performance.
• Intervene to improve underperforming teams.
• Design agency compensation to improve collections.
• Execute field recovery actions including skip tracing and settlements.
• Coordinate with legal for approvals and actions.
• Maintain records and share daily recovery reports.

Skills

Repossession

Negotiation

Vendor management

MS Excel

Regulatory compliance

Geography awareness

Education

Graduation (B.Com/BBA)

Tools

CRM systems

Regulatory reporting tools

Job description

Job Description:

Job Description – L3 - Collections Recovery

Designation: Area Manager - Recovery

Department: Bucket 6+ and write off Collections

Level: L3

Employment Type: On-site, Full time

Location: Chennai

Reporting Manager Title: Regional Manger Recovery

Language: English, Hindi, Local language (preferred)

Travel: 60-80 km/Day

Academic Qualification: Graduation (B. Com, BBA or equivalent preferred)

Work Experience: Minimum 6 years

Domain Knowledge (Preferable): Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search for and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession and finding suitable vendors to enroll for repossession and recovery. Conducting local activities in the market to improve repossession, recovery and settlement

Key Responsibilities

• Repossession and settlement
• Create network of repossession and settlement agencies to cover the portfolio
• Conduct local events on a frequent basis to handle the repossession and settlement target on a day-to-day basis
• Set DRR for team and track team performance
• Where team performance is low suitable intervention for improvement
• Design local compensation structure for agencies to improve collections
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Handle situation when conflict with customer, police interventions happens with the support of the regional manager and legal team support
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

• Understanding the Geography, potential list of recovery agencies in the market
• Repossession and settlement process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools
• Third-party vendor management

Soft Skills:

• People management skill
• Negotiation skills
• Conflict resolution
• Customer empathy and tactful communication
• Problem-solving

Pressure-handling

• Pressure-handling

Key Performance Indicators

1. Resposession as per the target set
2. Settlement write of accounts on best effort basis by negotiation
3. Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Additional Role Details

• Work-Schedule: 5 Days/Week and as per the work demand
• Hiring Local/Pan-India Candidates: (Based on company policy)
• Additional Comment (if any): Requirement of Personal vehicle and smartphone

Requirements: