L3 - Recovery - NE - Guwahati - BACL

Bajaj Auto Ltd; Kamrup Metropolitan; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Bajaj Auto Ltd. in Guwahati invites an experienced L3 Area Manager - Recovery to lead repossession and settlements for the portfolio. You will build networks with recovery agencies, supervise field recovery actions, and drive daily recovery targets across local markets.

The role requires 6+ years in vehicle finance recovery, a graduation in commerce or equivalent, and willingness to work on-site with travel within a regional area. English/Hindi/local language preferred; own vehicle recommended.

Qualifications

• Graduation in commerce or equivalent; preferred BBA
• Minimum 6 years in vehicle finance recovery, NBFC/bank experience
• Experience in repossession, settlements, and loss recovery including agency networks

Responsibilities

• Repossession and settlement of accounts
• Create and manage a network of repossession and settlement agencies
• Conduct local events to achieve repossession targets
• Set and track DRR for team; intervene for improvement as needed
• Design local incentive structures for agencies to improve collections
• Execute field recovery actions including skip tracing and settlements
• Coordinate with legal team for actions requiring legal steps
• Maintain daily recovery updates and reports in the system
• Prioritize penal charge collections to support costs
• Identify agencies for empanelment and onboarding

Skills

Geography knowledge

Repossession process knowledge

Collections system handling

Regulatory compliance

MS Excel

Vendor management

Negotiation

Education

Graduation (B.Com, BBA or equivalent)

Tools

MS Excel

Reporting tools

Job description

Job Description:

Job Description - L3 - Collections Recovery

Designation

Area Manager - Recovery

Department

Bucket 6+ and write off Collections

Level

L3

Employment Type

On-site, Full time

Location

Guwahati RO

Reporting Manager Title

Regional Manger Recovery

Language

English, Hindi, Local language (preferred)

Travel

60-80 km/Day

Academic Qualification

Graduation (B. Com, BBA or equivalent preferred)

Work Experience

Minimum 6 years

Domain Knowledge (Preferable)

Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search for and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession and finding suitable vendors to enroll for repossession and recovery. Conducting local activities in the market to improve repossession, recovery and settlement

Key Responsibilities

• Repossession and settlement
• Create network of repossession and settlement agencies to cover the portfolio
• Conduct local events on a frequent basis to handle the repossession and settlement target on a day-to-day basis
• Set DRR for team and track team performance
• Where team performance is low suitable intervention for improvement
• Design local compensation structure for agencies to improve collections
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Handle situation when conflict with customer, police interventions happens with the support of the regional manager and legal team support
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

• Understanding the Geography, potential list of recovery agencies in the market
• Repossession and settlement process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools
• Third-party vendor management

Soft Skills:

• People management skill
• Negotiation skills
• Conflict resolution
• Customer empathy and tactful communication
• Problem-solving

• Pressure-handling

Key Performance Indicators

1. Resposession as per the target set
2. Settlement write of accounts on best effort basis by negotiation
3. Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Additional Role Details

Work-Schedule

5 Days/Week and as per the work demand

Hiring Local/Pan-India Candidates

(Based on company policy)

Additional Comment (if any)

Requirement of Personal vehicle and smartphone

Requirements