L3 Ops Engineer

Netcore Cloud; Bengaluru; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Netcore Cloud Pvt. Ltd. in Bengaluru seeks an experienced IT Operations/SRE professional to act as the final escalation point for incidents and outages. You will perform RCAs, troubleshoot at deep levels, and write automation to reduce manual work.

You will manage on-call rotations, collaborate with engineering to fix underlying issues, and own runbooks, SOPs, and monitoring. Mentoring L1/L2 engineers and driving postmortems are key responsibilities.

Qualifications

• Strong Linux/Windows server administration.
• Scripting (Python, Bash, PowerShell).
• Cloud platforms (AWS/Azure/GCP).
• Networking fundamentals (DNS, load balancers, firewalls).
• Monitoring tools (Datadog, Prometheus, Nagios, Splunk, etc.).
• Databases (SQL basics, query troubleshooting).
• ITIL/incident management process knowledge.
• CI/CD, containerization (Docker/Kubernetes) often expected now.

Responsibilities

• Act as final escalation point for critical incidents/outages.
• Perform root cause analysis (RCA) for recurring or complex issues.
• Troubleshoot infrastructure, applications, databases, networks at a deep level.
• Write/review scripts or automation to reduce manual ops work.
• Manage on-call rotations for high-severity incidents.
• Collaborate with dev/engineering teams to fix underlying bugs.
• Own and improve runbooks, SOPs, and monitoring/alerting systems.
• Mentor L1/L2 engineers.
• Drive post-incident reviews (postmortems) and preventive action items.
• Capacity planning, performance tuning, system reliability improvements

Skills

On-call management

Root cause analysis

Mentoring

Capacity planning

Tools

AWS

Azure

GCP

Datadog

Prometheus

Nagios

Splunk

Docker

Kubernetes

Python

Bash

PowerShell

SQL

Job description

Key Responsibilities:

• Act as final escalation point for critical incidents/outages
• Perform root cause analysis (RCA) for recurring or complex issues
• Troubleshoot infrastructure, applications, databases, networks at a deep level
• Write/review scripts or automation to reduce manual ops work
• Manage on-call rotations for high-severity incidents
• Collaborate with dev/engineering teams to fix underlying bugs
• Own and improve runbooks, SOPs, and monitoring/alerting systems
• Mentor L1/L2 engineers
• Drive post-incident reviews (postmortems) and preventive action items
• Capacity planning, performance tuning, system reliability improvements

Typical Skills/Requirements:

• Strong Linux/Windows server administration
• Scripting (Python, Bash, PowerShell)
• Cloud platforms (AWS/Azure/GCP)
• Networking fundamentals (DNS, load balancers, firewalls)
• Monitoring tools (Datadog, Prometheus, Nagios, Splunk, etc.)
• Databases (SQL basics, query troubleshooting)
• ITIL/incident management process knowledge
• CI/CD, containerization (Docker/Kubernetes) often expected now
• 1+ years experience typically