L2 Support System Administrator

ITC Infotech; Pune District, Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

ITC Infotech is hiring for L2 & L3 service desk roles in Pune/Hyderabad. This position requires 6 to 13 years of experience, with work location in Pune or Hyderabad and a 5-day work-from-office schedule under rotational shifts.

The interview process includes an L1 virtual round and a face-to-face round. Candidates should be proficient in DNS, Active Directory, DHCP, VPN, Intune, O365 troubleshooting, and ITIL concepts such as incidents, service requests, changes, and problem management.

Qualifications

• 6–13 years of relevant IT service desk experience.

Skills

DNS

Active Directory

DHCP

VPN

Intune

OS installation

Troubleshooting Windows

Troubleshooting Mac

Job description

Job Role: L2 & L3 service Desk

Exp- 6 to 13 Years

Work Location: ( Pune/Hyderabad)

Mode of Work - Rotational Shift

Mode of Work 5 Days WFO

Interview Process:

1st Round L1 Virtual Round ITC Team

2nd Round Face 2 Face

JD:

1. 1. What is DNS
2. 2. What is Active Directory?
3. 3. What is DHCP ?
4. 4. What is VPN
5. 5. Intune
6. 6. What is an Incident & Service Request ?
7. 7. Tools used in Previous Organization ?
8. 8. Previous Experience
9. 9. What is DORA Process
10. 10. How DNS Works
11. 11. How many calls handle in a day
12. 12. OS installation & Troubleshooting Windows & MAC
13. 13. Incident, Service request, Change & Problem (ITIL Framework)
14. 14. Ticket life cycle
15. 15. O365 Tools and troubleshooting
16. 16. Open to learn new Technologies and get hands dirty.

Regards,

Anudeep.