L2 NOC Engineer - MSP

InCommon; India; À distance; INR 800 000 - 1 200 000; Plein temps

Avantages offerts par ce poste

100% remote work

Night shift allowance

Résumé du poste

InCommon is seeking an L2 NOC Engineer to join a client’s India-based MSP team. You will monitor, maintain, and support customer infrastructure and cloud environments across multiple accounts, triaging alerts and resolving incidents.

You’ll perform patching, backups, and approved changes, aiming for root-cause resolution rather than just ticket closure. This is a hands-on role requiring strong Windows/M365/Azure experience.

Qualifications

• 3–6 years in IT infrastructure operations, NOC or MSP environments.
• Strong Windows Server administration: AD, DNS, DHCP, GP, file services.
• Experience with Azure: VMs, networking, storage, backup, hybrid identity.
• Experience with Microsoft 365: Exchange Online, SharePoint Online, Teams, Entra ID.
• Experience with Veeam or Azure Backup and fixing failed jobs.
• Experience with RMM/monitoring platforms: N-central, NinjaOne, ConnectWise, Datto.
• Familiar with ITIL incident, problem, change and configuration processes.
• Willingness to work rotational 24x7 shifts, including nights.
• Clear written and spoken English for customer updates.

Responsabilités

• Monitor customer environments through RMM tools, assess alerts by impact, raise incidents as needed.
• Investigate and resolve incidents using logs and performance data, escalate if needed.
• Triage and apply patches; ensure successful patch deployment across clients.
• Manage backups and recovery, verify jobs complete and data is recoverable.
• Implement approved changes under ITIL change control, maintain CI records.
• Tune alerts to reduce noise and improve automation for remediation.
• Document investigations, actions taken, and update knowledge articles.
• Provide hands-on support to ongoing operations and root-cause analysis.

Connaissances

Windows Server administration

Active Directory

DNS

DHCP

Group Policy

Microsoft Azure

Microsoft 365 administration

ITIL processes

English communication

Outils

N-central

NinjaOne

ConnectWise

Datto

Veeam

Azure Backup

Microsoft Intune

Description du poste

InCommon is hiring on behalf of a client, an Australian-owned Managed Service Provider (MSP) headquartered in Melbourne. Our client runs day-to-day IT operations for mid-market customers across infrastructure, cloud, security, and Microsoft 365, keeping their environments secure, available, and performing to agreed service levels, 24x7.

About the Role

We're looking for an L2 NOC Engineer to join our client's India-based Managed Services team. You'll monitor, maintain, and support customer infrastructure and cloud environments across multiple accounts. You will triage alerts, resolve incidents, run patching and backups, and implement approved changes. This is a hands-on technical role for someone who wants to get to the root cause of a problem, not just close the ticket.

What You'll Own

• Monitoring & Event Management: Monitor customer environments through RMM tools (e.g., N-central), assess alerts by business impact, and raise incidents when they are needed.
• Incident Resolution: Investigate and fix incidents using logs, monitoring data, and performance metrics. Escalate to senior or specialist engineers on time when service restoration is at risk.
• Problem Analysis: Spot recurring alerts and failures, gather the evidence, and support root cause analysis.
• Patch Management: Deploy and validate patches across client environments, and fix failures and exceptions.
• Backup & Recovery: Make sure backups complete and data is recoverable. Investigate and resolve failed jobs.
• Change & Configuration: Implement approved changes under ITIL change control, and keep configuration records (CIs) accurate.
• Alert Tuning: Help tune monitoring thresholds and automated remediation to reduce alert noise.
• Documentation: Keep clear records of investigations, actions taken, and knowledge articles.

What We're Looking For

• 3 to 6 years of hands-on experience in IT infrastructure operations, NOC, or managed services. Pure L1 service-desk backgrounds will not be a fit.
• Strong Windows Server administration: Active Directory, DNS, DHCP, Group Policy, and file services.
• Experience supporting Microsoft Azure: virtual machines, networking, storage, backup, and hybrid identity.
• Experience administering Microsoft 365: Exchange Online, SharePoint Online, Teams, and Entra ID.
• Hands-on experience with backup tools such as Veeam or Azure Backup, including fixing failed jobs.
• Experience with RMM or monitoring platforms such as N-central, NinjaOne, ConnectWise, Datto, or similar.
• Working knowledge of ITIL processes: incident, problem, change, and configuration management.
• Willingness to work rotational 24x7 shifts, including night shifts.
• Clear written and spoken English for customer updates and ticket notes.

Good to Have

• Prior experience at an MSP supporting multiple customers under SLA.
• Microsoft Intune, Defender for Endpoint or Defender XDR, and Azure Virtual Desktop.
• PowerShell scripting and task automation.
• Awareness of security frameworks such as Essential 8 or CIS benchmarks.
• Certifications: AZ-104, AZ-900, MS-900, CompTIA Server+/Network+/Security+, or ITIL v4 Foundation.

Working Schedule

• 100% remote, 5 days a week, on a rotational shift roster.
• Shift timings (IST): 06:00 to 14:00, 14:00 to 22:00, and 22:00 to 06:00.
• Night shift allowance for every shift worked between 22:00 and 06:00.
• Occasional after-hours work as required.

What Success Looks Like

• Incidents resolved on time within SLA, with the right escalations and clear documentation.
• Patching, backup, and maintenance compliance targets met across every assigned customer.
• Recurring issues identified and fixed at the source, with less alert noise over time.
• Configuration records and knowledge articles that are current and reliable.