Engineer - Nxt Gen End User Security

Quadrasystems.net; Coimbatore District; On-site; INR 600,000 - 900,000; Full time

Job summary

Quadrasystems.net is seeking a skilled Managed Services Engineer to support round-the-clock security and IT operations. The role involves continuous monitoring, incident handling, troubleshooting, and ensuring high availability and security of customer environments.

You will work in a shift-based model, perform proactive service delivery, and ensure SLA compliance while coordinating with vendors and internal teams for issue resolution. Strong communication and documentation skills are essential.

Qualifications

• Experience in monitoring security and IT infrastructure 24/7.
• Familiarity with incident handling and ITIL-based processes.
• Ability to document incidents, actions, and results clearly.

Responsibilities

• Monitor security and infrastructure alerts 24/7 using SOC/NOC tools.
• Handle L1/L2 incidents across endpoints, networks, servers, and cloud environments.
• Perform initial incident analysis, triage, escalation, and resolution per SOP.

Skills

SOC/NOC monitoring

Troubleshooting

Analytical skills

Communication skills

Documentation

Ownership

Tools

ServiceNow

Freshservice

Jira

Job description

Job Summary

Seeking a skilled Managed Services Engineer to support 24/7 security and IT operations. The role involves continuous monitoring, incident handling, troubleshooting, and ensuring high availability and security of customer environments. The candidate will work in a shift-based model and be responsible for proactive service delivery and SLA compliance.

Key Responsibilities

• Monitor security and infrastructure alerts 24/7 using SOC/NOC tools

Handle L1/L2 incidents related to:

• Endpoint Security, EDR/XDR, DLP, SIEM
• Network, Server, and Cloud environments
• Perform initial incident analysis, triage, and escalation as per SOP
• Respond to security incidents such as malware, phishing, ransomware, and suspicious activities
• Perform health checks on security devices and infrastructure
• Manage policies, and basic configuration changes
• Coordinate with OEM vendors and internal teams for issue resolution
• Ensure adherence to SLAs, KPIs, and customer commitments
• Maintain incident, change, and problem records in ticketing systems
• Prepare shift handover documentation and daily/weekly reports
• Participate in root cause analysis and preventive actions
• Support vulnerability remediation and patching activities
• Assist in onboarding new customers into managed services
• Follow ITIL-based processes and service delivery frameworks

Technical Skills Required

Good understanding of:

• Endpoint Security, EDR/XDR
• SIEM tools and log analysis
• Networking fundamentals (TCP/IP, DNS, VPN, Routing)
• Email security and web security

Knowledge of:

• Incident Response and Threat Handling
• Cloud platforms (AWS, Azure - basic level)
• IAM, MFA, and access control
• Patch management and vulnerability management
• Familiarity with ticketing tools (ServiceNow, Freshservice, Jira, etc.)

Behavioral & Operational Skills

• Willingness to work in 24/7 rotational shifts
• Strong troubleshooting and analytical skills
• Good communication and documentation skills
• Ability to work under pressure and manage multiple incidents
• Customer-focused mindset
• Strong ownership and accountability
• Team collaboration and shift handover discipline

Certifications (Preferred)

• CEH, Security+, or equivalent

KPIs for Role

• SLA adherence and incident response time
• First-call resolution rate
• Incident closure quality
• Customer satisfaction
• Shift handover accuracy
• Proactive issue identification