L2 Database Operations Engineer (Oracle & SQL Server)

Gruve; India; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Gruve in India is seeking an experienced L2 System Administrator to support enterprise Oracle and Microsoft SQL Server environments. You will monitor, troubleshoot, and maintain databases, ensuring data integrity and SLA compliance across APAC–EMEA–NLAM time zones.

This role requires 3–6 years of hands-on experience, familiarity with RMAN/backup, and ITIL processes. You will collaborate with L1, L3, and infrastructure teams to maintain high availability in a global follow-the-sun model.

Qualifications

• 3–6 years of hands-on experience with Oracle DB and/or SQL Server.
• Knowledge of database availability, sessions, locks, logs, space utilization and job monitoring.
• Experience with RMAN/backup and maintenance jobs.
• Familiarity with ITIL Incident, Problem, Change and Request Management.
• Experience in 24x7 production operations and follow-the-sun handovers.

Responsibilities

• Provide L2 support for Oracle Database incidents, alerts and service requests.
• Monitor database availability, tablespace utilization, sessions, locks, alert logs and critical processes.
• Troubleshoot connectivity issues, failed jobs, space utilization and performance problems.
• Monitor RMAN backup status and coordinate restore/recovery with DBA team.
• Support scheduled maintenance, health checks and patching as per procedures.
• Assist with Always On/Data Guard replication monitoring where applicable.

Tools

ServiceNow

Job description

About Gruve

Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.

About Gruve

Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.

Position Summary

We are looking for a skilled L2 System Administrator to support enterprise Oracle and Microsoft SQL Server database environments. The role is responsible for database monitoring, incident resolution, routine administration, backup validation, performance troubleshooting, job monitoring and operational maintenance. The administrator will work closely with L1 operations, L3 Database SMEs, Application, Server, Storage and Infrastructure teams to ensure database availability, data integrity and SLA compliance.

Key Responsibilities

Oracle Database Operations

• Provide L2 support for Oracle Database incidents, alerts and service requests.
• Monitor database availability, tablespace utilization, sessions, locks, alert logs and critical database processes.
• Troubleshoot connectivity issues, failed jobs, space utilization and routine database performance problems.
• Support tablespace management, user administration, privileges and approved configuration changes.
• Monitor RMAN backup status and coordinate restore and recovery activities with the DBA team.
• Support scheduled database maintenance, health checks and patching activities as per approved procedures.
• Monitor Data Guard status & replication alerts where applicable, elevate complex issues to L3.

Microsoft SQL Server Operations

• Provide L2 operational support for Microsoft SQL Server instances and databases.
• Monitor database availability, SQL Agent jobs, database growth, disk utilization and error logs.
• Troubleshoot failed jobs, connectivity issues, blocking sessions and basic performance problems.
• Support database user administration, permissions and approved configuration changes.
• Monitor backup status and validate scheduled backup and maintenance jobs.
• Support database maintenance, patching and post-change validation.
• Assist with Always On availability groups and replication monitoring where applicable.

Operations & Service Management

• Resolve database incidents and service requests within defined SLAs.
• Follow ITIL Incident, Problem, Change and Request Management processes.
• Perform routine database health checks and investigate monitoring alerts.
• Support major incident restoration, backup verification and disaster recovery activities.
• Escalate complex performance, corruption, recovery and availability issues to L3 Database SMEs.
• Maintain runbooks, operational documentation, incident records and shift handover notes.
• Coordinate with Application, Server, Storage/Backup, Network and Infrastructure teams.
• Ensure effective APAC–EMEA–NLAM follow-the-sun handovers.

Required Skills

• 3–6 years hands‑on experience supporting Oracle Database and/or Microsoft SQL Server environments.
• Knowledge of database availability, sessions, locks, logs, space utilization and job monitoring.
• Working knowledge of SQL queries and basic database troubleshooting.
• Experience monitoring Oracle RMAN or SQL Server backup and maintenance jobs.
• Understanding of database users, roles, permissions and connectivity.
• Knowledge of database backup, restore, recovery and high‑availability fundamentals.
• Familiarity with Oracle Data Guard or SQL Server Always On is an advantage.
• Experience with monitoring tools and ServiceNow or equivalent ITSM platforms.
• Understanding of ITIL Incident, Problem, Change and Request Management.
• Experience in SLA‑driven enterprise production operations and 24x7 support.

Preferred Skills

• Oracle Database or Microsoft SQL Server certifications.
• Knowledge of Oracle RAC, Data Guard, SQL Server Always On and replication.
• Exposure to performance tuning, execution plans and index maintenance.
• Experience with database patching, upgrades and capacity management.

Location / Support Model

Global 24x7x365 support across APAC, EMEA and NLAM, working in a rotational shift‑based, follow‑the‑sun operating model.

• Basic scripting using Shell, PowerShell or SQL.
• Familiarity with enterprise monitoring, backup and disaster recovery tools.

Why Gruve

At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you. Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.