L2 Cloud Operations Engineer (Azure & AWS)

Gruve; India; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Gruve is seeking an experienced L2 Cloud Administrator to support day‑to‑day Azure and AWS operations, ensuring cloud availability, security, and SLA compliance. You will work with L1 and L3 teams on incident resolution, provisioning, patching, backup validation, and lifecycle management.

You will manage Azure RBAC and AWS IAM, use IaC tools like Terraform or Bicep, and apply scripting via PowerShell or Python to automate tasks. A 24x7, follow‑the‑sun style for APAC/EMEA/NLAM support is expected.

Qualifications

• 3–6 years of hands‑on Azure and/or AWS cloud infra operations.
• Knowledge of Azure VMs, disks, storage, Monitor and Log Analytics.
• Knowledge of AWS EC2, EBS, snapshots and CloudWatch.
• Understanding of cloud networking (Azure VNets, NSGs, AWS VPCs, subnets, routing).
• Experience with VM provisioning, patching, backup, lifecycle management.
• Familiarity with Azure RBAC and/or AWS IAM and security controls.

Responsibilities

• Provide L2 support for Azure and AWS infra incidents, alerts and service requests.
• Monitor health, performance, utilization and troubleshoot issues across clouds.
• Handle provisioning, resizing, patching, and backup validation for VMs.
• Support backup, disaster recovery and recovery procedures; ensure SLA adherence.
• Assist with access reviews and security remediation within scope.
• Coordinate with ITSM processes (Incident, Change) and runbooks.

Skills

Azure and AWS cloud infra operations

Azure VM, disks, storage, Monitor/Log

AWS EC2, EBS, CloudWatch

Cloud networking (Azure VNets, NSGs, V

RBAC/IAM and access management

ITSM & ITIL processes (Incident/Change

Scripting: PowerShell, Python, Azure/A

24x7 production operations experience

Tools

ServiceNow

Terraform

Bicep

Azure CLI

AWS CLI

PowerShell

Python

Job description

About Gruve

Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.

About Gruve

Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.

Position Summary

We are looking for a skilled L2 Cloud Administrator to support day-to-day operations of Azure and AWS infrastructure. The role is responsible for incident resolution, cloud resource administration, monitoring, performance troubleshooting, patching, backup validation, security remediation and infrastructure lifecycle management. The administrator will work closely with L1 operations, L3 Cloud team and cross-functional teams to ensure cloud availability, security, operational efficiency and SLA compliance.

Azure Cloud Operations

• Provide L2 support for Azure infrastructure incidents, alerts and service requests.
• Administer and troubleshoot Azure Virtual Machines, disks, storage accounts and related resources.
• Monitor Azure resource health, availability, performance and utilization using Azure Monitor and Log Analytics.
• Troubleshoot VM startup, connectivity, CPU, memory, disk and operating system issues.
• Support Azure networking, including Virtual Networks, subnets, Network Security Groups (NSGs) and connectivity troubleshooting.
• Manage approved VM provisioning, resizing, patching, backup validation and lifecycle activities.
• Support Azure Backup, Recovery Services Vault and disaster recovery operations.
• Assist with access management using Azure RBAC and support security and compliance remediation.

AWS Cloud Operations

• Provide L2 operational support for AWS infrastructure incidents and service requests.
• Administer and troubleshoot EC2 instances, EBS volumes, snapshots and related resources.
• Monitor infrastructure health, utilization and alerts using Amazon CloudWatch.
• Troubleshoot instance availability, connectivity, performance and operating system issues.
• Support VPC, subnets, security groups, route tables and network connectivity troubleshooting.
• Perform approved instance provisioning, resizing, patching, backup validation and lifecycle activities.
• Support AWS Backup, snapshots and disaster recovery procedures.
• Assist with IAM access reviews, security remediation and compliance activities within authorized scope.

Operations & Service Management

• Resolve cloud infrastructure incidents and service requests within defined SLAs.
• Execute approved changes and operational tasks following established procedures.
• Support cloud patching, vulnerability remediation, backup verification and recovery activities.
• Investigate monitoring alerts and elevate complex platform, networking, identity and architecture issues to L3 Cloud SMEs.
• Follow ITIL Incident, Problem, Change and Request Management processes.
• Maintain runbooks, operational documentation, incident records and shift handovers.
• Coordinate with Security, Network, Windows/Linux, Storage/Backup and Application teams.
• Monitor resource utilization and identify capacity, performance and cost optimization opportunities.
• Ensure effective APAC–EMEA–NLAM follow-the-sun handovers.

Required Skills

• 3-6 years hands-on experience in Azure and/or AWS cloud infrastructure operations.
• Knowledge of Azure VMs, disks, storage accounts, Azure Monitor and Log Analytics.
• Knowledge of AWS EC2, EBS, snapshots and CloudWatch.
• Understanding of cloud networking, including Azure VNets, NSGs, AWS VPCs, subnets, security groups and routing.
• Experience with cloud VM provisioning, monitoring, troubleshooting, patching and lifecycle management.
• Working knowledge of Azure RBAC and/or AWS IAM, security controls and access management.
• Understanding of cloud backup, recovery, disaster recovery and vulnerability remediation.
• Experience with ITSM tools such as ServiceNow and ITIL-based Incident, Problem and Change Management.
• Basic scripting knowledge using PowerShell, Python, Azure CLI or AWS CLI.
• Experience in SLA-driven enterprise production operations and a 24x7 support environment.

Preferred Skills

• Microsoft Azure Administrator Associate (AZ-104) certification.
• AWS Certified CloudOps Engineer – Associate or equivalent AWS certification.
• Experience with Infrastructure as Code tools such as Terraform or Bicep.
• Exposure to Azure Automation, Azure Update Manager or AWS Systems Manager.
• Knowledge of cloud cost management, tagging, capacity optimization and compliance monitoring.
• Experience with enterprise monitoring, backup and disaster recovery tools.
• Familiarity with hybrid cloud and on-premises infrastructure integration.

Location / Support Model

Global 24x7x365 support across APAC, EMEA and NLAM, working in a rotational shift-based, follow-the-sun operating model.

Why Gruve

At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.

Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.