L1 System Administrator | Windows, VMware & Cloud Operations

Gruve; India; On-site; INR 450,000 - 750,000; Full time

Job summary

Gruve is seeking a proactive L1 System Administrator to support Windows Server, VMware, and Azure/AWS infrastructure. The role focuses on monitoring, triage, health checks, and basic troubleshooting to maintain service availability and meet SLAs.

You will log incidents, escalate to L2/L3 as needed, and coordinate with multiple teams. The position requires readiness for rotational shifts and a customer-focused mindset in a dynamic startup environment.

Qualifications

• 1–3 years of experience in IT infrastructure operations, Windows Server support, or cloud operations.
• Basic knowledge of Windows Server troubleshooting and DNS/DHCP fundamentals.
• Exposure to monitoring tools, ITSM platforms, and incident management processes.
• Familiarity with VMware, Azure or AWS, and 24x7 production environments.

Responsibilities

• Monitor Windows Server availability, resources, and services; perform health checks.
• Manage VMware ESXi/vCenter availability and alerts; assist with VM health checks.
• Monitor cloud VMs and infrastructure alerts; perform initial troubleshooting per runbooks.
• Log, categorize and escalate incidents in ITSM tools; support communications during incidents.
• Coordinate with L2/L3 teams and ensure adherence to SLAs and escalation matrices.

Skills

IT Infra operations

Windows Server

VMware ESXi/vCenter

Azure/AWS cloud

Incident management

ITIL processes

Monitoring tools

ServiceNow ITSM

Tools

VMware ESXi

vCenter

ServiceNow

Job description

About Gruve

Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.

About Gruve

Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.

Position Summary

We are looking for a proactive L1 System Administrator to support Windows Server, VMware virtualization and Azure/AWS infrastructure. The role is responsible for infrastructure monitoring, alert triage, routine health checks, basic troubleshooting, incident logging and timely escalation to L2/L3 teams to maintain service availability and meet operational SLAs.

Key Responsibilities

Windows Server Operations

• Monitor Windows Server availability, alerts, resource utilization and critical services.
• Perform routine health checks covering CPU, memory, disk space, services and event logs.
• Conduct basic troubleshooting for server availability, service failures and connectivity issues.
• Log and elevate incidents related to Active Directory, DNS, DHCP and Windows services.
• Support post-patching and post-maintenance health checks using approved procedures.

VMware Virtualization

• Monitor VMware ESXi, vCenter, virtual machine availability and infrastructure alerts.
• Perform basic checks on VM status, resource utilization, host connectivity and datastore capacity.
• Support routine VM health checks and elevate virtualization issues to L2.
• Assist with scheduled maintenance validation and approved operational procedures.

Cloud Operations – Azure/AWS

• Monitor cloud virtual machines, resource health, availability and infrastructure alerts.
• Perform basic checks for VM status, CPU, memory, disks and connectivity.
• Validate cloud monitoring alerts and perform initial troubleshooting using approved runbooks.
• Escalate cloud VM, access, networking and resource-related issues to L2/L3 teams.

Operations & Service Management

• Create, categorize, prioritize and update incident tickets in ServiceNow or equivalent ITSM tools.
• Perform initial incident triage and follow documented troubleshooting procedures.
• Escalate unresolved and critical incidents within defined SLAs and escalation matrices.
• Support major incident communication, routine maintenance checks and backup status validation.
• Maintain shift handover notes, operational checklists and incident documentation.
• Coordinate with L2/L3, Network, Security, Storage/Backup and Application teams.
• Follow ITIL Incident, Change and Request Management processes and ensure continuous 24x7 operational coverage.

Required Skills & Qualifications

• 1–3 years of experience in IT infrastructure operations, Windows Server support, infrastructure monitoring or cloud operations.
• Basic knowledge of Windows Server and Windows operating system troubleshooting.
• Familiarity with Windows services, Event Viewer, Active Directory, DNS and DHCP fundamentals.
• Basic understanding of VMware, virtual machines, ESXi and vCenter.
• Fundamental knowledge of Azure or AWS, including virtual machines, monitoring and resource utilization.
• Familiarity with CPU, memory, disk space, connectivity checks and infrastructure alerts.
• Exposure to monitoring tools and ServiceNow or equivalent ITSM platforms.
• Understanding of incident management, SLA compliance and escalation procedures.
• Good communication, documentation and shift handover skills.
• Willingness to work in rotational shifts in a 24x7 production support environment.

Preferred Skills & Qualifications

• Basic PowerShell scripting knowledge.
• Microsoft Azure Fundamentals (AZ-900) or AWS Cloud Practitioner certification.
• Exposure to VMware monitoring and cloud dashboards.
• Basic knowledge of patching, backup, disaster recovery and infrastructure security.Familiarity with ITIL processes and enterprise monitoring tools.

Why Gruve

At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.

Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.