L1 Support Engineer (Sophos Specialists) Cybersecurity & Networking Practice Mumbai 3-7 years V[...]

Galaxy Office Automation Pvt. Ltd.; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Galaxy Office Automation Pvt. Ltd. in Mumbai invites an L1 Support Engineer (Sophos Specialists) to join our Cybersecurity & Networking Practice.

You will provide first-level operational support for endpoint security, EDR, incident response, threat hunting, and forensics, with focus on triage and escalation. Ideal candidates have 3 years of experience in EDR/IR/TH/forensics, a CS/IT degree or MCA, relevant certifications, and strong analytical and communication skills.

Qualifications

• Strong understanding of cybersecurity operations.
• Exposure to Sophos security solutions or similar endpoint protection platforms.
• Knowledge of EDR, incident response, threat hunting, and forensics.
• Good analytical, troubleshooting, and communication skills.
• Ability to work in a structured support environment and handle escalations efficiently.
• Certification Requirements: CEH, CSA, CIH, CompTIA Security+.

Responsibilities

• Provide L1 support for Sophos security products and related operational issues.
• Monitor, identify, and escalate incidents related to EDR and security events.
• Assist in incident response, threat hunting, and forensic support activities.
• Perform initial troubleshooting, analysis, and documentation of reported issues.
• Coordinate with internal teams for resolution and closure of incidents.
• Maintain proper logs, updates, and case records in line with support processes.

Skills

Cybersecurity operations

Sophos security solutions

EDR/Incident Response/Threat Hunting/|

Education

BTech/MTech in CS or IT / MCA Degree or Equivalent

BCA / B.Sc. IT / B.Sc. Computers / Diploma in Computer Science or Information Technology

Job description

Cybersecurity & Networking Practice Mumbai Full Time 3-7 years

The L1 Support Engineer (Sophos Specialists) will provide first-level operational support for endpoint security and relatedcyber defense activities. The role focuses on supporting EDR, incident response, threat hunting, and forensic solutions,along with timely triage and escalation of security issues.Key Responsibilities

Key Responsibilities

• Provide L1 support for Sophos security products and related operational issues.
• Monitor, identify, and escalate incidents related to EDR and security events.
• Assist in incident response, threat hunting, and forensic support activities.
• Perform initial troubleshooting, analysis, and documentation of reported issues.
• Coordinate with internal teams for resolution and closure of incidents.
• Maintain proper logs, updates, and case records in line with support processes.
• Candidates should possess one of the following: BTech/MTech in CS or IT / MCA Degree or Equivalentwith a minimum of3 years of experienceinEDR / Incident Response / Threat Hunting / Forensics solutions.
• BCA / B.Sc. IT / B.Sc. Computers / Diploma in Computer Science or Information Technology.

Required Skills & Qualifications

• Strong understanding of cybersecurity operations.
• Exposure to Sophos security solutions or similar endpoint protection platforms.
• Knowledge of EDR, incident response, threat hunting, and forensics.
• Good analytical, troubleshooting, and communication skills.
• Ability to work in a structured support environment and handle escalations efficiently.
• Certification Requirements: CEH, CSA, CIH, CompTIA Security+

Preferred Background

• Relevant certifications such as CEH / CSA / CIH / CompTIA Security+ are preferred or required based on profile fit.
• Minimum3 yearsof experience inEDR / Incident Response / Threat Hunting / Forensics solutions for candidates with BTech/MTech/MCA or equivalent qualification.

Galaxy Office Automation is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, religion, gender, age, or disability status.