KYC Operations Analyst 1

Citi; Mumbai; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Citi in Mumbai is seeking an entry‑level KYC Operations Analyst 1 to support AML monitoring, governance, oversight and regulatory reporting in coordination with the Compliance and Control team.

You will help develop and manage Citi's internal KYC program by creating KYC Records, reviewing information from multiple sources, and ensuring data accuracy and regulatory compliance within established SLAs. This role requires meticulous attention to detail and strong collaboration.

Qualifications

• Bachelor’s degree or equivalent experience.
• ACAMS certification is an advantage.

Responsibilities

• Create the KYC Record in the KYC system from internal and external sources by the agreed deadline.
• Interact with relationship management teams and compliance to update records until final approval of KYC Record.
• Review information from internal and external sources (company websites, regulatory websites, Dun & Bradstreet, etc.).
• Validate the information within the KYC Record and CIP documents for completeness and accuracy.
• Complete KYC Record incorporating local regulatory requirements and policies.
• Take responsibility for KYC Record and associated documentation from initiation to approval.
• Maintain BSU tool current and demonstrate work carried out.
• Report workflow progress to supervisor.
• Ensure KYC workflow tool is up to date with all mandatory fields and status.
• Meet agreed daily targets for KYC Record review and completion within SLA times.
• Update workflow database regularly throughout the day.
• Escalate discrepancies to Senior Case Managers and AML Compliance.
• Assist in departmental projects as required.

Skills

AML/KYC basics

AI concepts

Communication skills

Attention to detail

Research skills

Education

Bachelor's degree or equivalent

ACAMS certification (advantage)

Tools

KYC system

Regulatory databases

Job description

The KYC Operations Analyst 1 is an entry‑level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to assist in the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

Key Responsibilities

• Create the KYC Record in the KYC system sourcing information from internal and external sources by the agreed deadline.
• Proactively interact with relationship management teams and compliance to update system with information until final approval of KYC Record.
• Review information from internal and external sources for company news (Firm website, Regulatory websites, Company website, Dun & Bradstreet, Google etc.).
• Validate the information within the KYC Record and CIP document to ensure completeness and accurate (Company/Entity Formation documents, Ownership, Management, etc.).
• Complete KYC Record incorporating local regulatory requirements / Global BSU Standards and policies.
• Take responsibility for KYC Record and associated documentation completion from initiation to approval.
• Maintain BSU tool current and be able to demonstrate work carried out.
• Report workflow progress to supervisor.
• Ensure KYC workflow tool is kept up to date, ensuring all mandatory fields, status and commentary reflect an accurate representation of the status at all times.
• Meet agreed daily targets for KYC Record review and completion within agreed Service Level Agreement timeframes.
• Update workflow database regularly throughout the day.
• Highlight any discrepancies to Senior Case Managers, Control Team and Section Managers.
• Escalate any negative news and high‑risk cases to RM/PAM/AML Compliance department.
• Assist in departmental projects as required.

Communication / Reporting

• Manage upward communication – Huddle updates, escalations, issues/ concerns etc.
• Track and report time log (CMs and Case Researcher) daily.
• Monitor operational metrics required for management level reporting.

Skills

• Demonstrated understanding of core AI concepts, including machine learning, and generative AI, and their potential impact on the business.
• The ability to identify and articulate opportunities for leveraging AI technologies to solve business problems and improve processes.
• Strong Negotiations skills.
• Excellent written and verbal communication skills.
• Customer Services orientated.
• Ability to develop strong professional relationships.
• Strong research skills.
• Accuracy and strong attention to detail.
• Ability to work well under pressure and tight time frames.
• Pro‑active, flexible, have good organizational skills and must be team player.
• Ability to work in a dynamic environment.

Knowledge / Experience

• 1 – 3 years’ experience in banking, finance, or law.
• Experience in control/risk or Compliance (AML/KYC) function (an advantage).
• Knowledge of European Union regulatory KYC/AML requirements.
• Flexible enough to work as per Business timings.
• Previous relevant experience preferred.

Education

• Bachelor's degree/University degree or equivalent experience.
• ACAMS certified (an advantage.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.