Knowledge Manager

Saaki Argus And Averil Consulting; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Saaki Argus And Averil Consulting in Chennai, India is seeking a Knowledge Management Specialist to develop, organize, and maintain knowledge articles, SOPs, and runbooks across operations. This role focuses on keeping content accurate, up to date, and easily accessible to users.

You will establish standardized processes, promote shift-left support, and identify gaps to strengthen coverage across end-user computing, data center operations, and inventory management, enabling efficient

Responsibilities

• Develop, organize, and maintain comprehensive knowledge articles, SOPs, and operational runbooks.
• Ensure all knowledge content remains accurate, relevant, up to date, and easily accessible to users.
• Establish and implement standardized processes and guidelines for effective knowledge management.
• Promote shift-left support by enabling teams to resolve issues through effective knowledge sharing and content reuse.
• Identify documentation gaps through regular analysis and strengthen knowledge coverage across operational processes.
• Manage and support knowledge requirements across diverse operational areas, including end-user computing, data center operations, and inventory management.

Job description

Key Responsibilities

• Develop, organize, and maintain comprehensive knowledge articles, SOPs, and operational runbooks.


• Ensure all knowledge content remains accurate, relevant, up to date, and easily accessible to users.


• Establish and implement standardized processes and guidelines for effective knowledge management.


• Promote shift-left support by enabling teams to resolve issues through effective knowledge sharing and content reuse.


• Identify documentation gaps through regular analysis and strengthen knowledge coverage across operational processes.


• Manage and support knowledge requirements across diverse operational areas, including end-user computing, data center operations, and inventory management.