Knowledge Delivery Specialist

IKEA Gruppe; Bengaluru; On-site; Confidential; Full time

Job summary

IKEA Gruppe seeks a Knowledge Management professional to own governance and lifecycle management of OSS Finance & Procurement knowledge assets. You will establish a reliable single source of truth, ensure accuracy, and drive onboarding content aligned with operations.

The role demands hands-on governance, documentation standards and the development of AI-ready knowledge structures to support future automation and self-service capabilities.

Qualifications

• Degree in a relevant field or equivalent experience
• 3–5 years related experience, or 7+ years
• Experience establishing a single source of truth and governance
• Ability to develop AI-ready knowledge structures

Responsibilities

• Establish and maintain a single source of truth for OSS Finance & Procurement knowledge assets.
• Maintain and improve OSS knowledge assets with governance, accuracy, accessibility and alignment with operations.
• Own governance, quality assurance and lifecycle management of OSS DTPs, process documentation and knowledge content.
• Define and continuously improve documentation standards, templates and quality criteria.
• Review DTPs and knowledge assets against quality, compliance and usability standards.
• Maintain the Single Source of Truth for Finance & Procurement knowledge and learning content.
• Ensure timely review, approval and refresh cycles with audit trails.
• Facilitate onboarding curricula, training plans and licence-to-operate requirements for OSS employees.
• Drive closed-loop learning by updating content from cases, audits and process changes.
• Build AI-ready knowledge structures to support future automation, search and self-service capabilities.
• Track and report knowledge quality, documentation compliance and onboarding effectiveness metrics.

Skills

Knowledge management

Governance

Documentation

Education

University degree

Job description

Who you are

Owner of knowledge quality, governance and learning effectiveness across OSS Finance & Procurement. You ensure that critical process knowledge remains current, accessible and trusted while creating a strong learning ecosystem that supports operational excellence, onboarding success and future AI-enabled capabilities. Act as the bridge between operations, learning and continuous improvement by converting operational knowledge into scalable organizational capability.

What we're looking for

University degree and 3-5 year of related experience, or minimum 7 years of related experience

A day in your life with us

• Establish and maintain a single source of truth for all Finance & Procurement knowledge assets, ensuring accuracy, accessibility and governance
• Maintain and continuously improve OSS Finance & Procurement knowledge assets, ensuring information is accurate, accessible and aligned with current operations.
• Own the quality, governance and lifecycle management of DTPs, process documentation, training materials and knowledge articles.
• Establish and maintain a structured review process to ensure documentation remains current and compliant with governance standards using tools that ensure clear audit trails
• Establish license to operate framework for OSS users (as part of onboarding into shared services)..
• Collaborate with process teams and OSS stakeholders to identify and address training requirements. Work closely with Business Support teams to identify knowledge gaps and ensure a closed loop process from issue identification to knowledge updates.
• Enable the development of AI-ready knowledge by ensuring content is structured, standardized and searchable.

Knowledge Management specific responsibilities

• Own governance, quality assurance and lifecycle management of all OSS DTPs, process documentation and knowledge assets.
• Define, maintain and continuously improve documentation standards, templates and quality criteria for DTPs and knowledge content.
• Review and assess DTPs and knowledge assets against established quality, compliance and usability standards, ensuring consistency across OSS.
• Maintain the Single Source of Truth for Finance & Procurement knowledge and learning content.
• Ensure timely review, approval and refresh cycles for all knowledge assets, including tracking compliance with documentation governance requirements.
• Facilitate the creation and maintenance of onboarding curricula, training plans and licence-to-operate requirements for OSS employees.
• Drive closed-loop learning by translating support cases, audit findings, process changes and operational improvements into updated documentation and learning content.
• Build and maintain AI-ready knowledge structures that support future automation, search and self-service capabilities.
• Track and report knowledge quality, documentation compliance, review-cycle adherence and onboarding effectiveness metrics.