Key User - Configured Orders - D365

Alfa Laval; Pune District; On-site; INR 1,200,000 - 1,600,000; Full time

Benefits offered by this job

Global network

Diverse team

Job summary

Alfa Laval is seeking a Key User - Configured Orders – D365 in Pune to lead detailed data cleansing, master data reviews, and end-to-end ERP process design for order management and service operations.

You will map processes from order entry to invoicing, ensure seamless integration with tools, and support go-live activities with cross-functional teams across Sales, Service, Operations and IT.

Qualifications

• Bachelor’s degree in Engineering or related field.
• 3–6+ years of relevant experience in Order Handling.
• Hands-on experience across ERP domains.

Responsibilities

• Review and cleanse existing master data.
• Map end-to-end order-to-cash processes including service operations, inventory management and service center execution.
• Design ERP processes for parts inventory, planning, procurement and service center job execution.
• Support integration of tools with ERP (e.g., One Service, Discount tool).
• Design ERP processes for order processing, pricing, discounts, taxes and contracts.
• Train users and create SOPs for stabilized state.

Skills

Order handling

ERP knowledge

Data cleansing

Master data

Cross-functional collab

Education

Bachelor’s degree in Engineering or related field

Tools

Dynamics 365 (D365)

Job description

About the Company:

In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do.

Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. our world‑class technologies, our systems, equipment and services must create solutions that help our customers stay ahead. Please feel free to peruse our website www.alfalaval.com.

The position / About the Job:

Key User - Configured Orders – D365

Key Responsibilities in this role (Capital Sales and Service):

• Detailed review of existing master data and cleansing of data
• Detailed mapping of existing processes from order to cash including service operation, inventory management, Service center order execution.
• Design ERP process of Parts inventory, Parts planning, material procurement for service centre and Service centre job execution
• Support integration of existing system tools with ERP such as One Service, Discount tool etc
• Design ERP process for order processing for all types of sales, from order review to invoice.
• Design process in ERP for pricing, discounts, taxes and contract terms
• Design process for Customer account creation

GO LIVE Support:

• Execute cutover order migration tasks and reconcile pre-migration vs post-migration order records.
• Participate in go‑live to process orders, monitor queues, and elevate critical issues immediately.

Testing and quality assurance:

• Execute test scripts (unit, integration, UAT) for order-related scenarios; document outcomes and raise defects.
• Verify end-to-end order flows (order entry → fulfillment → invoicing → collections) during test cycles.

Exception handling and troubleshooting

• Investigate and resolve order exceptions (pricing mismatches, validation errors, inventory holds) or elevate to functional/technical teams.

Data integrity and master‑data checks

• Validate key master data used by orders (items, customers, prices, contracts) and report discrepancies to data owners.
• Perform periodic reconciliations between legacy systems, spreadsheets and the ERP.

Communications and stakeholder coordination:

• Work closely with Sales, Service, Operations, Finance and IT to resolve order-related gaps.
• Provide clear status updates to the rollout team and contribute to cutover runbooks and SOPs.

Documentation and training

• Document order processing procedures, known issues, and step‑by‑step guides for the stabilized state.
• Train end users on order-entry best practices and system changes during hypercare.
• Enter and validate customer/sales/service orders in the new ERP according to defined templates and business rules

Who should you be?

• Min. qualification would be a Bachelor’s degree in Engineering or a related field.
3–6+ years of relevant experience in Order Handling
• Hands‑on experience across ERP domains

What’s in it for you?

• We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success.
• It is an exciting place to build a global network with different nationalities.
• Your work will have a true impact on Alfa Laval’s future success; you will be learning new things every day.

“We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.”