Key Relationship Manager

Niva Bupa Health Insurance; Mumbai Suburban; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading health insurance firm seeks a Key Relationship Manager to develop bancassurance partnerships and lead sales initiatives. This role requires a graduate degree and 5-7 years of experience in Life/General Insurance or Relationship Management. The successful candidate will manage client relationships, support bank sales forces, and achieve branch sales targets. The position is full-time and is based in Mumbai.

Qualifications

• 5-7 years of experience in Life/General Insurance Bancassurance or Relationship Management.
• Experience in Investment & Wealth Advisory (Banks) preferred.

Responsibilities

• Achieve annual branch targets by driving sales across all customer segments.
• Maintain relationships and resolve escalations within agreed turnaround times.
• Support the bank’s sales force with joint sales calls and training.
• Activate cross-sell opportunities and measure penetration in the client base.

Skills

Convincing Skills

Product/Insurance Knowledge

Continuous Learning

Technology Proficiency

Team Work

Problem Solving & Analytical Skills

Compliance & Regulatory Knowledge

Customer Focus

Education

Graduate degree holder in any discipline

Job description

Overview

The Key Relationship Manager role at Niva Bupa Health Insurance involves driving bancassurance partnerships and regional sales. Location: West Zone. Reports to: Area Manager. Category: Institutional Sales (Bancassurance).

About Niva Bupa Health Insurance

Niva Bupa Health Insurance Company Limited (formerly Max Bupa Health Insurance Company Limited) is a joint venture between Fettle Tone LLP (an affiliate of True North Fund VI LLP) and the Bupa Group, a leading international healthcare company with a legacy of providing specialized healthcare services for over 70 years. Niva Bupa’s growth has been rapid; it is one of the fastest growing standalone health insurers in the country. The company is Great Place to Work certified for the 3rd year running and is an Equal Opportunity Employer.

Key Responsibilities

• Achieve assigned annual branch targets by driving sales across all customer segments and managing the business mix (premium and number of cases).


• Maintain cordial relationships across all ranks in the branch and resolve escalations within agreed turnaround times (TATs).


• Support the bank’s sales force with activities such as joint sales calls, updating referrals records, and ensuring timely follow-ups.


• Provide regular product training to the branch sales force and ensure activation of the bank’s sales force on a weekly/fortnightly/monthly basis.


• Activate cross-sell opportunities by advising on health insurance solutions and measure penetration across the relationship manager, client base, and branch base.


• Update the lead management system and engage in branch customer awareness programs; explore opportunities to bundle the health insurance proposition.


• Support and contribute to reward and recognition programs for bank staff.

Education & Certifications

• A graduate degree holder in any discipline

Experience & Skills

• 5-7 years of experience, preferably in Life/General Insurance Bancassurance only. Relationship Management / Investment & Wealth Advisory (Banks).

Functional Competencies

• Convincing Skills – Yes


• Product/Insurance Knowledge – Yes


• Continuous Learning – Yes


• Technology Proficiency – Yes


• Team Work – Yes


• Problem Solving & Analytical Skills – Yes


• Compliance & Regulatory Knowledge – Yes


• Customer Focus – Yes

Special Differentiating Responsibilities

• Managing bank branches


• Focusing higher segment penetration


• First-in-the-industry concept


• Propensity Lead support from HO

Behavioral Competencies

• Strategic Mindset – Yes


• Entrepreneurship – Yes


• Execution Excellence – Yes


• Building High Performing Teams – Yes

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development


• Industries: Insurance