Key Relationship Manager

Niva Bupa Health Insurance; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Great Place to Work certification

Equal Opportunity Employer

Job summary

A leading health insurance provider in Hyderabad is seeking a Key Relationship Manager to manage regional sales through Bancassurance partners. The ideal candidate will have 5-7 years of experience in insurance and relationship management, driving sales performance while maintaining strong relationships with partner banks. This role demands a strategic mindset and excellent communication skills to achieve targets and provide high-quality service to customers.

Qualifications

• 5-7 years of experience in Life / General Insurance Bancassurance.
• Experience in Relationship Management or Investment & Wealth Advisory within banks.

Responsibilities

• Achieve assigned annual branch sales targets.
• Maintain relationships and resolve escalations within TATs.
• Support bank's sales force and conduct product training.
• Drive productivity by advising health insurance solutions.
• Engage in customer awareness programs and update lead management systems.

Skills

Convincing Skills

Product/Insurance Knowledge

Continuous Learning

Technology Proficiency

Team Work

Problem Solving & Analytical Skills

Compliance & Regulatory Knowledge

Customer Focus

Education

Graduate degree in any discipline

Job description

Job Profile

Position: Key Relationship Manager

Location: Hyderabad

Reports to: Area Manager

Category: Institutional Sales

Reporting: Area Manager

Level: Senior Executive

Our Purpose

At Niva Bupa, our purpose is “to give every Indian the confidence to access the best healthcare” by empowering them with knowledge, guiding them with expertise, and providing them with a gamut of services that instils confidence and puts control back in their hands – just the way they want every moment of their life to be.

Our Values

• Commitment
• Innovation
• Empathy
• Collaboration
• Transparency

About Niva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance Company Limited) is a joint venture between Fettle Tone LLP (an affiliate of True North Fund VI LLP), a leading Indian private equity firm, and the Bupa Group, a leading international healthcare company with a legacy of providing specialized healthcare services for over 70 years.

Niva Bupa’s growth story has been phenomenal. We are one of the fastest growing Stand Alone Health Insurers in the country with a current employee strength of 7000+ and a growth rate of 154% since FY 20. We are a fully integrated health insurance provider with in‑house claims processing, underwriting and servicing. Our goal is to achieve more than 10,000 Cr GWP by 2027 and requires goal‑oriented individuals to be a part of this exciting growth journey.

Niva Bupa is certified Great Place to Work for the third year running and aims to become one of the best workplaces in the BFSI industry.

Niva Bupa is an Equal Opportunity Employer committed to achieving diversity within its workforce, and encourages all qualified applicants to apply, irrespective of gender, age, sexual orientation, disability, culture, religious and ethnic background. At Niva Bupa 12% of our team handling roles are led by women. We welcome specially‑abled professionals to join our team.

Key Roles & Responsibilities

The job holder is a key member of a team responsible for managing the Niva Bupa regional sales through the Bancassurance partner. The job holder will work closely with the partner channel, particularly branch managers of the Banca partners, Customer Service and across the business to ensure the timely delivery of high‑value, high‑quality services to Banca beneficiaries.

• Achieve assigned annual target of the branch by driving sales across all customer segments – business mix in terms of blended premium & number of cases.
• Maintain cordial relationship across all ranks and files of the branch and resolve escalations within TATs.
• Support bank’s sales force in various activities, e.g., joint sales calls to generate leads, update branch manager on accurate records of referrals received from all constituents, adhere to TATs on first customer contact & follow‑ups from the date the lead is registered.
• Service branch customers for any query.
• Provide regular product training / refresher to the sales force of the branch.
• Ensure activation of bank’s sales force on a weekly, fortnightly, and monthly basis.
• Drive productivity by right advising of health insurance solutions.
• Measure penetration across relationship manager, client base / branch base.
• Update MBHI lead management system; engage in branch customer awareness program and explore every possible opportunity to bundle the health insurance proposition.
• Create mindshare across branch leadership team.
• Drive effectively the reward and recognition programs launched for the bank staff.

Key Requirements – Education & Certificates

A graduate degree holder in any discipline.

Key Requirements – Experience & Skills

5‑7 years of experience, preferably in Life / General Insurance Bancassurance only; Relationship Management / Investment & Wealth Advisory (Banks).

Key Functional Competencies

• Convincing Skills – Yes
• Product/Insurance Knowledge – Yes
• Continuous Learning – Yes
• Technology Proficiency – Yes
• Team Work – Yes
• Problem Solving & Analytical Skills – Yes
• Compliance & Regulatory Knowledge – Yes
• Customer Focus – Yes

Special Differentiating Responsibilities

• Managing Bank branches.
• Focusing higher segment penetration.
• First in the industry concept.
• Propensity Lead support from HO.

Behavioral Competencies

• Strategic Mindset – Yes
• Entrepreneurship – Yes
• Execution Excellence – Yes
• Building High Performing Teams – (Comments missing)

Comments if Any/Additional Functional Competency – None.