"Key Accounts Manager - Team Lead - EDC(Goa)

PayTM Payment Services; Panaji; On-site; INR 300,000 - 600,000; Full time

Job summary

A leading digital payments firm in Goa is seeking a results-driven professional for merchant engagement. The role involves meeting sales targets for payment solutions while ensuring customer satisfaction by addressing grievances promptly. Candidates need strong sales and negotiation skills, an understanding of local geography, and ideally some experience in the fintech industry. This position welcomes those who are self-starters and excited to thrive in a fast-paced environment.

Qualifications

• Experience in fintech or related field is preferred.
• Self-starter who can navigate ambiguity.
• Ability to articulate complex solutions to novice customers.

Responsibilities

• Engaging with premium merchants to ensure service delivery.
• Meeting sales targets for payment solutions.
• Tracking and resolving merchant grievances.
• Gathering market feedback and insights on competition.
• Planning day-to-day activities with the team.

Skills

Sales and negotiation skills

Understanding of local geography

Interest in financial products and markets

Ability to work independently

Customer satisfaction focus

Job description

About Us

Paytm is India's leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Net banking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks' financial instruments. To further enhance merchants' business, Paytm offers merchants commerce services through advertising and the Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

About Team

QR & Sound Box is one of Paytm's business tools to help merchants grow and manage their business through simplicity and data‑driven technology. This team is responsible for growing the penetration of Paytm’s QR Code & Sound Box business in Indian merchants.

Visibility Accountability through Extensive QR/Soundbox deployment. Grow Distribution and Market share in the assigned area of operations. Formulate and Launch the counter strategy for local initiatives taken up by the competition. Plan the market size, span and geographies by the team.

Responsibilities & Qualifications

1. Engaging with premium merchants like portfolio tracking, merchant communication, and ensuring service is delivered in the assigned area for assigned merchants.
2. Meeting sales targets of multiple payment solutions such as QR codes, EDC/card swipe machines, point of sales software, insurance, and other financial products.
3. Ensuring product penetration along with revenue growth.
4. Enabling the new business line and promoting the brand in the marketplace.
5. Track and attend to merchant's grievances and ensure its resolved on time.
6. Plan and execution of day‑to‑day activities along with the team and review team’s deliverables.
7. Gathering consistent feedback from the market for existing offerings and insights into the competition.
8. Deployment of products and articulation of benefits & best practices at client locations. Ensuring customer satisfaction leading to higher sales conversions and retention. Who are we looking for.
9. Self‑starters, who can take ownership without handholding and are comfortable navigating ambiguity, will be an ideal fit.
10. Passionate about working in a fast‑growing firm and ready to get their hands dirty; articulate complex solutions to novice customers.
11. Fintech experience or same field experience candidates to be priorities; honesty and trustworthiness are the most important virtues.
12. Good sales and negotiation skills.
13. Interest in financial products and markets.
14. Understanding of local geography.