Key Account Manager - Team Lead - EDC Retail- Calicut

PayTM Payment Services; Kozhikode district; On-site; INR 400,000 - 800,000; Full time

Job summary

A leading financial services company in India is looking for a motivated individual to engage with premium merchants and drive sales of payment solutions. Responsibilities include meeting sales targets, ensuring product penetration, resolving merchants’ grievances, and promoting new business lines. The ideal candidate will possess strong sales and negotiation skills, be a self-starter comfortable with ambiguity, and have an interest in financial products. A solid understanding of local geography is required.

Qualifications

• Self-starters who can take ownership without hand holding.
• Passionate about working in a fast-growing firm.
• Articulate complex solutions to novice customers.
• Experience in fintech or a similar field preferred.
• Honesty and trustworthiness are essential virtues.
• Good sales and negotiation skills.
• Interest in financial products and markets.
• Understanding of local geography.

Responsibilities

• Engaging with premium merchants to ensure service delivery.
• Meeting sales targets for various payment solutions.
• Ensuring product penetration and revenue growth.
• Enabling new business lines and promoting the brand.
• Tracking and resolving merchants' grievances.
• Planning and executing daily team activities.
• Gathering market feedback on offerings and competition.
• Deploying products and ensuring customer satisfaction.

Skills

Sales skills

Negotiation skills

Understanding of financial products

Ability to navigate ambiguity

Job description

About Us

Paytm is India's leading digital payments and financial services company, focused on driving consumers and merchants to its platform by offering a variety of payment use cases. Paytm provides consumers with services such as utility payments and money transfers while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Net banking, Paytm FASTag and Paytm Postpaid – Buy Now, Pay Later. For merchants, Paytm offers acquiring devices such as Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks' financial instruments. To further enhance merchants' business, Paytm offers commerce services through advertising and the Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

About Team

QR & Sound Box is one of Paytm's business tools to help merchants grow and manage their business through simplicity and data-driven technology. This team is responsible for growing the penetration of Paytm’s QR Code & Sound Box business in Indian merchants.

Visibility Accountability through Extensive QR/Soundbox deployment. Grow Distribution and Market share in the assigned area of operations. Formulate and launch the counter strategy for local initiatives taken up by the competition. Plan the market size, span and geographies by the team.

Responsibilities

1. Engaging with premium merchants through portfolio tracking, merchant communication, and ensuring service is delivered in the assigned area for assigned merchants.
2. Meeting sales targets of multiple payment solutions such as QR codes, EDC/card swipe machines, point of sales software, insurance, and other financial products.
3. Ensuring product penetration along with revenue growth.
4. Enabling the new business line and promoting the brand in the marketplace.
5. Tracking and attending to merchant's grievances and ensuring they are resolved on time.
6. Planning and executing day‑to‑day activities along with the team and reviewing team’s deliverables.
7. Gathering consistent feedback from the market for existing offerings and insights into the competition.
8. Deployment of products and articulation of benefits & best practices at client locations, ensuring customer satisfaction leading to higher sales conversions and retention.

Qualifications

• Self-starters who can take ownership without hand holding and are comfortable navigating ambiguity.
• Passionate about working in a fast-growing firm and ready to get their hands dirty.
• Articulate complex solutions to novice customers.
• Fintech experience or experience in a similar field preferred.
• Honesty and trustworthiness are the most important virtues.
• Good sales and negotiation skills.
• Interest in financial products and markets.
• Understanding of local geography.