Key Accounts Manager

Toll Global Forwarding (Malaysia) Sdn. Bhd.; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Toll Group in India is seeking a capable logistics leader to oversee a demanding Embellishment operation, ensuring staff deliver consistent high-quality service and meet ISO/GDP standards while maintaining profitability and regulatory compliance. You will optimize staffing, monitor KPIs and SLAs, and generate monthly management reviews and reports for clients.

Strong communication and people management are essential to coordinate with peers, executives and customers while maintaining a safe,

Responsibilities

• Lead, direct and manage a logistics and Embellishment operation to ensure staff execute delivering high-quality service and customer satisfaction; achieve profitable, cost-efficient operations in compliance with ISO standards, GDP compliance and regulatory guidelines.
• Maximize profitability through superior customer service, effective and prompt communications, and follow-up on all pending customer matters.
• Plan and monitor daily staffing schedules and adjust to ensure adequate staffing levels that support operational demands and business objectives.
• Prepare and analyze management and financial reports, budgets, expense reports and forecasts for department.
• Maintain safe working practices and environment within the shift and ensure that SOPs are followed by warehouse staff.

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

• Lead, direct and manage a logistics and Embellishment operation to ensure that the staff executes on delivering consistent high-quality level service and customer satisfaction; and achieves a profitable, cost efficient operations in compliance with company policies and procedures, ISO standards, GDP compliance and other regulatory guidelines.
• Maximize profitability through superior customer service, effective and prompt communications, and follow-up on all pending customer matters.
• Manage periodic Monthly Management reviews for each client.
• Adherence to customer’s SOP - Ensure that the SOPs are being followed and adhered to by warehouse.
• Ensure SLA are met and actions to be taken to ensure all KPIs are met as agreed
• Safely and Quality Assurance - Ensure safe working practices and environment within the shift.
• Participate in Toll/Customer quality compliance and initiatives e.g. ISO accreditation/GxP Standards.
• Utilize effective communication or negotiation skills, employing diplomacy and sensitivity to resolve critical or escalated issues affecting the customer, staff, or senior management.
• Maintain performance statistics and ensure accurate record keeping of all operational documents.
• Plan and monitor daily staffing schedules and adjust accordingly to ensure adequate staffing levels that support operational demands and business objectives.
• Prepare and analyze management and financial reports, budgets, expense reports and forecasts for department.
• Ensure safety methods, practices and programs are implemented and maintained.
• Maintain a clean, professional, and safe working environment by inspecting and scheduling maintenance and ensuring that all office and warehouse equipment is properly accounted for and in safe working condition.
• Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives, and clients.
• Train and certify new employees on all performance standards.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in India and be prepared to undertake pre-employment checks including a criminal history check and medical.