Key Accounts Executive Ecom

Hershey Company; Mumbai; On-site; INR 1,800,000 - 2,800,000; Full time

Benefits offered by this job

Competitive pay

Total rewards package

Health & wellbeing programs

Flexible working where applicable

Career development opportunities

Job summary

The Hershey Company is seeking a Key Accounts Executive – Ecommerce to drive growth across our ecommerce channels. You will manage strategic accounts, build strong relationships, and execute joint business plans to maximize online performance.

With 6–8 years in ecommerce FMCG, you will partner with brand teams and customers to optimize digital shelf visibility, promotions, and forecasting while delivering profitable results.

Qualifications

• 6–8 years of experience in ecommerce FMCG with at least 4–5 years in ecommerce

Responsibilities

• Achieve monthly, quarterly, and annual sales targets for assigned ecommerce accounts.
• Build and maintain long-term relationships with strategic ecommerce partners and negotiate favorable trade terms.
• Develop and implement joint business plans to drive account growth.
• Monitor competitor activities and recommend strategies to grow market share and profitability.
• Design and execute promotional calendars, activations, and product offers.
• Partner with brand teams and ecommerce platforms to support new product launches.
• Analyze sales and expense reports to improve revenue, margin, and business performance.
• Monitor digital shelf performance, cataloguing accuracy, search optimization, and visibility compliance.
• Coordinate demand planning, forecasting, inventory availability, and fill-rate performance with customers and supply chain teams.
• Manage platform financial claims and support overall account profitability.

Skills

Ecommerce

Key account management

Sales planning

Promotions

Analytics

Digital commerce

Forecasting

CRM

Cross-functional collaboration

Tools

CRM

Job description

Note:If you apply for a role at Hershey through our career’s website, we may use technologies that use automation to filter your candidacy based on objective criteria. We also use AI-enabled tools that help us facilitate the selection of our future Hershey talent. These tools may help with activities such as matching and scoring candidates to roles based on requirements and scheduling interviews. These systems process only the information you provide in your application, including your resume, work history, education, and responses to screening questions. While these technologies assist with certain steps in our recruitment process and may provide recommendations, all final decisions, including those affecting whether candidates advance to subsequent stages in the applicant process, are made by our talent acquisition teams with meaningful human review and independent judgment. Depending on your location and the specific role you apply for, additional disclosures about our use of AI in recruitment may be provided to you separately.

Key Accounts Executive Ecom

About The Hershey Company

The Hershey Company (NYSE: HSY) is an industry-leading snacks company known for making more moments of goodness through its iconic brands. With a strong portfolio across chocolate, confectionery, and salty snacks, Hershey delights consumers every day. Our beloved brands include Hershey’s, Reese’s, KitKat®, Dots Pretzels, Lesser Evil, Jolly Rancher, Twizzlers, Ice Breakers, and more.

At Hershey, we are committed to making a meaningful difference in the communities where we live, work, and do business. This commitment originated with our founder, Milton Hershey, and continues to shape who we are today.

Guided by our employee value proposition, Lead Today. Create Tomorrow, we empower our people to drive impact now while shaping what comes next. Our One Hershey mindset brings teams together across functions, geographies, and businesses, enabling us to operate with speed, collaboration, and shared purpose.

The Hershey Company is proud to be recognized as a top employer in the United States, reflecting our commitment to our people, culture, and purpose.

How will you fit in the big picture?

The Key Account Executive – Ecommerce is responsible for managing key ecommerce accounts, building strategic customer relationships, onboarding new accounts, and driving profitable growth across the ecommerce channel. This role partners closely with customers and internal teams to execute joint business plans, optimize online visibility, manage promotions, improve digital shelf performance, and support sustainable business growth and profitability

What will you do?

Achieve monthly, quarterly, and annual sales targets for assigned ecommerce accounts.

Build and maintain long-term relationships with strategic ecommerce partners and negotiate favorable trade terms.

Develop and implement joint business plans to drive account growth.

] Monitor competitor activities and recommend strategies to grow market share and profitability.

Design and execute promotional calendars, activations, and product offers.

Partner with brand teams and ecommerce platforms to support new product launches.

Analyze sales and expense reports to improve revenue, margin, and business performance.

Monitor digital shelf performance, cataloguing accuracy, search optimization, and visibility compliance.

Coordinate demand planning, forecasting, inventory availability, and fill-rate performance with customers and supply chain teams.

Manage platform financial claims and support overall account profitability.

Experience:
6–8 years of experience with a minimum of 4–5 years of Ecommerce FMCG experience. Experience in key account management, sales planning, promotions, joint business planning, analytics, digital commerce, forecasting, customer relationship management, and cross-functional collaboration is required.

Benefits and Perks

At Hershey, we offer competitive pay and a comprehensive total rewards package designed to support your wellbeing, financial security, and life outside of work.

Health & Wellbeing: Medical, plus wellness programs that support your physical and mental health

Financial Security: Competitive pay, annual incentive opportunities

Time Off & Flexibility: Paid time off, company holidays, and flexible ways of working where applicable

Growth & Development: Career development programs, learning opportunities, and internal mobility

Benefits may vary based on role, location, and eligibility.