Key Accounts Coordinator

Orica; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Orica is seeking a capable professional to join our team in Hyderabad to support commercial and operational activities across mining projects. You will analyze customer consumption and operational data, forecast and plan to align with customer requirements, and produce KPI reports and dashboards to drive performance.

This role emphasizes data integrity across customer, contract, pricing, and master data within our systems.

Qualifications

• Bachelor’s degree in Engineering, Business, Commerce, or related discipline required.
• Mining Engineering or Mineral Engineering qualifications are highly regarded.
• Engineering graduates and early‑career professionals are encouraged to apply.
• Experience in mining services, commercial support, or customer-facing roles is advantageous.

Responsibilities

• Coordinate commercial and operational activities to support safe, reliable delivery of products and services.
• Analyse customer consumption, data, and trends for improvement opportunities.
• Coordinate forecasting and planning to meet customer requirements.
• Prepare KPI reports, commercial analyses, and business dashboards.
• Maintain customer, contract, pricing, and master data with accuracy.
• Monitor contract performance and key commercial metrics.
• Provide coordination support to the Account Business Manager with reports and insights.
• Support customer onboarding and process improvements.
• Coordinate CSR activities and stakeholder engagement in the region.
• Track customer feedback and service-related issues to drive improvements.
• Collaborate with cross-functional teams to support business needs.

Skills

Analytical skills

Communication skills

Stakeholder engagement

Problem-solving

Education

Bachelor's degree in Engineering, Business, or Commerce

Mining/Mineral Engineering preferred

Tools

Microsoft Excel

Power BI

SAP/ERP systems

Job description

At Orica, it’s the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world.

It’s an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.

About the role

At Orica, we work closely with some of the world's leading mining operations to deliver safe, reliable, and innovative blasting solutions.

What you will be doing

• Coordinate customer-facing commercial and operational activities to support the safe, efficient, and reliable delivery of products and services.
• Analyse customer consumption, operational, and commercial data to identify trends, insights, and opportunities for improvement.
• Coordinate forecasting and planning activities to support customer requirements and business objectives.
• Prepare and maintain KPI reports, commercial analysis, customer performance reporting, and business dashboards.
• Maintain customer, contract, pricing, and master data within business systems, ensuring accuracy and data integrity.
• Monitor contract performance, customer commitments, and key commercial metrics.
• Provide technical and commercial coordination support to the Account Business Manager, including the preparation of reports, presentations, customer information, and business performance insights.
• Support customer onboarding activities and contribute to process improvement initiatives.
• Coordinate CSR activities and assist with stakeholder engagement initiatives within the region.
• Track customer feedback, service-related issues, and improvement opportunities to help drive positive customer outcomes.
• Collaborate with Commercial, Technical Services, Operations, Supply Chain, and Finance teams to support customer and business needs.
• Contribute to budgeting, forecasting, reporting, and continuous improvement initiatives across the region.

What you will bring

• Bachelor's degree in Engineering, Business, Commerce, or a related discipline.
• Mining Engineering, Mineral Engineering, or other engineering qualifications will be highly regarded.
• Engineering graduates and early-career professionals are strongly encouraged to apply.
• Experience in mining, mining services, technical services, commercial support, account management, planning, business analysis, or customer-facing roles is advantageous.
• Strong analytical and problem-solving skills, with the ability to interpret operational and commercial data.
• Understanding of mining operations, drill and blast activities, production environments, or resource industries will be highly regarded.
• Strong communication and stakeholder engagement skills.
• Advanced proficiency in Microsoft Excel and confidence working with data, reporting, and performance metrics.
• Experience with SAP, ERP systems, Power BI, or similar business systems is advantageous.
• Strong organisational skills, attention to detail, and the ability to manage multiple priorities.
• A proactive mindset and willingness to build a career at the intersection of operations, customer engagement, and commercial performance.

What we offer

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills.

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

We respect and value all

Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions. All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.