Key Account Manager - Team Lead - EDC(Retail) - Chandigarh

Paytm Payments Services; Punjab; On-site; INR 600,000 - 900,000; Full time

Job summary

Paytm in India is seeking a field sales professional to drive device sales among merchants in a defined area. You will visit micro markets, identify quality merchants, and build relationships to grow adoption.

This role requires hands-on selling, strong communication, and the ability to navigate risk guidelines to prevent fraud and chargebacks. You will collaborate with Paytm's Business and Technology teams to resolve bottlenecks and act as a brand ambassador.

Qualifications

• The incumbent will be expected to increase sales of our devices amongst merchants in a specified area.
• The role will require physical movement into micro markets, identifying and selling to good quality merchants.
• Minimize risks of fraud, chargebacks by ensuring good quality of merchant onboarding
• Adhere to the risk guidelines shared by the team. Visit merchant and resolve issues highlighted as high risk.
• Seek references of other good merchants from the converted clients
• Engage with various Business & Technology Teams within Paytm to identify common bottlenecks esp. on Technology front.
• Be a brand ambassador for Paytm - Stay Hungry, Stay Humble, Stay Relevant!

Responsibilities

• Identify and engage merchant prospects within the defined area.
• Visit micro markets to pitch Paytm devices and onboard quality merchants.
• Monitor onboarding risk and help mitigate fraud and chargebacks.
• Collaborate with business and technology teams to resolve bottlenecks.
• Represent Paytm as a brand ambassador and build merchant relationships.

Skills

B2B field sales

Cold calling

Lead generation

Negotiation skills

Communication skills

Education

Bachelor's degree or above

Job description

About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team:

EDC Retail - EDC is one of Paytm's business tool to help merchant grow and manage their business through simplicity and data driven technology.

Expectations/ Requirements

• The incumbent will be expected to increase sales of our devices amongst merchants in a specified area.
• The role will require physical movement into micro markets, identifying and selling to good quality merchants.
• Minimize risks of fraud, chargebacks by ensuring good quality of merchant onboarding
• Adhere to the risk guidelines shared by the team. Visit merchant and resolve issues highlighted as high risk.
• Seek references of other good merchants from the converted clients
• Engage with various Business & Technology Teams within Paytm to identify common bottlenecks esp. on Technology front.
• Be a brand ambassador for Paytm - Stay Hungry, Stay Humble, Stay Relevant!

Superpowers/ Skills that will help you succeed in this role

• Identify and meet potential clients by growing, maintaining and leveraging your network.
• Should have good exposure in B2B field sales, cold calling, pre-sales and lead generation
• Understanding of Technology and User Experience
• Should possess good communication, sales and negotiation skills
• Willingness to experiment and improve continuously

Why join us:

A collaborative output driven program that brings cohesiveness across businesses through technology.

Improve the average revenue per use by increasing the cross-sell opportunities. A solid 360 feedbacks from your peer teams on your support of their goals.

Respect, that is earned, not demanded from your peers and manager.

Compensation:

If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed to it. India's largest digital lending story is brewing here. It's your opportunity to be a part of the story!.

Education:

Applicants must possess bachelor's degree or above.