Key Account Manager-Oncology

MSD Malaysia; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Merck & Co., Inc. invites applications for the India-based Key Account Manager role. The position focuses on delivering growth by engaging healthcare professionals, planning field visits, and expanding product reach across hospitals, clinics, and pharmacies.

The role requires extensive knowledge of therapies, strong communication skills, and the ability to translate clinical information into sales strategies. The company values diversity and inclusive collaboration.

Qualifications

• Degree in Sciences / B Pharm.
• 8+ years relevant experience.
• Proven ability to articulate data-driven findings and translate them into actionable recommendations.

Responsibilities

• Communicate scientific information to doctors and handle product queries.
• Identify key medical practitioners and specialists in the territory and prioritise coverage.
• Plan calls and visits to doctors and chemists to ensure product availability.
• Develop new business within assigned therapy area.
• Maintain product knowledge and promotional materials for sales presentations.
• Lead and coach team members and support training initiatives.
• Collaborate with stockists and distributors to meet customer service needs.

Skills

Account Management

Adaptability

Clinical Experience

Customer Feedback

Customer Focus

Customer Queries

Digital Analytics

Disease Prevention

Healthcare Sales

Lead Generation

Market Access

Market Analysis

Product Knowledge

Sales Pipeline

Sales Presentations

S&OP

Education

B.Pharm

Job description

Job Description Key Account Manager, India Your role at organization is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. Our Sales team support our customers by providing clinical information about products, educational information, clinical training programs and resources. We support healthcare providers and healthcare systems meet the goals of the patients in their communities.

Key Responsibilities:

• Customer Focus and Coverage Proficient with the therapy and product related features/benefits including scientific information thereto, so as to effectively communicate with the medical doctors and handle product related customer queries.
• Actively participate in identifying key and potential medical practitioners and specialists in the respective therapeutic segment in the assigned territory, and prioritize for the purpose of systematic customer coverage so as to generate maximum prescription sales for the company’s range of products as per business plan.
• Schedule and plan the frequency of calls and personally visit the targeted doctors as per agreed coverage list.
• Call on the Chemists, wholesalers as the case may be to track in-market sales of the products, booking of orders to ensure timely and adequate availability of products to meet market demand.
• Utilize customer focused selling techniques (CSSP), continually assessing the knowledge of the customer and strategize to maintain high customer confidence and customer knowledge of company products.
• Maintain current, approved protocol (CSSP) and promotional materials to be included in sales presentation/ detailing.
• Contact customers on regular basis and deliver informative sales presentations based on customers need.
• Constantly explore opportunities to develop new business within assigned therapy area.

Sales Performance & Results

• Achieve and exceed the sales targets on a consistent basis through effective implementation of the sales promotion strategies and follow-up initiatives.
• Specialist in the product knowledge, therapy knowledge and detailing skills so as to enhance productivity levels as expected by the Company.
• Carry out Product Visibility and such ancillary or incidental activities related to the Products of the Company or Products of any other Company as may be decided from time to time, in accordance with any arrangement or agreement entered into by the Company with such other Company.
• Explore opportunities to develop new businesses within assigned therapy area.

Planning & Sales Performance Management

• Tactically plans to generate tertiary demand generation Plans and executes field working as per approved tour programmes so as to cover all stakeholders as per decided frequency Takes follow-up initiatives on feedback and customer service requirements.
• Handles special product campaigns, new product launch campaigns as per Company’s plans.
• Covers the Nursing homes, clinics and hospitals as per agreed coverage requirements Collects data on annual budget for medicines, mode of purchase, rate contract/tendering etc. as may be required and takes initiatives to tap these business growth avenues.
• Assists in the collection of receivables, as per company policy.

Communication Meets

• Actively participate in Cycle meetings, periodic Sales & Marketing meeting and conventions.
• Conducts group meetings, medical education camps, speaker programmes as may be necessary from time to time for assigned therapy area.
• Guides and helps other team members within therapy area to design and execute scientific activities as per experience.

Coaching and supervision

• Actively participate in training, orienting and handholding the new comers
• To be a Mentor to the Trainees, probationers and freshly inducted sales professionals in the assigned therapy area.
• Expert in the therapy area and constantly providing guidance and coaching to TMs and STMs as per need.
• To sanction leave of the sales professionals, as per company procedure.
• Liaising with the Stockists and distributors in connection with customer service requirements.
• Provides guidance and coaching to TMs as per need.
• To approve claims upto prescribed limits of authorized stockists, distributors, retailers in respect of breakages, date expiry, spoilage etc after due verification. In case of larger claims, provide accurate and vital inputs to the Management to take appropriate action.

Company, Industry & Product Knowledge

• Demonstrate above average knowledge of all company marketed products, disease, therapy area, competitor products, promotional strategies and objectives.
• Develops a clear understanding of the Company’s SOPS and protocols pertaining to his area of work.
• Imbibes the guidelines pertaining to Adverse Event Reporting and takes prompt action in compliance with the requirements.

Market Analysis

• Maintain quality customer list, current profile of assigned key accounts, key influencers & clinical thought leaders.
• Execute Marketing Strategies in consonance with Marketing guidelines.
• Collect Market intelligence, conduct market surveys, participate in special projects etc.
• Actively seek and display knowledge of key customers in territory and therapy area.

Building Relations

• Lead the scientific engagement of key stakeholders within therapy area so as to establish leading corporate image
• Develop and maintain strong relationships with customers and build up a healthy rapport with them.
• Work collectively with other team colleagues in arranging speakers, displays, special programs and CMEs to meet the educational needs of customers.

Distribution & Resource Allocation

• Ensure adequate inventory level with trade partner and take prompt actions to prevent date expiry of products.

Adherence to Internal tools & Processes/ Administration /Values

• Ensure timely submission of daily call report, sales documents, feedback reports, expense reports and other administrative duties are completed in an accurate and timely manner.
• Adhere and demonstrate Leader behaviors.
• In the discharge of your responsibilities, you will be required to undertake such other jobs as may be assigned to you by the Management from time to time.

WHAT YOU MUST HAVE

• Degree in Sciences / B Pharm
• 8 or more year’s relevant experience
• Proven experience in articulating data-driven findings to various audience levels and translating these findings into actionable recommendations.

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been bringing forward medicines and vaccines for many of the world’s most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today. We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively for the common good.

We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Required Skills

Account Management, Account Management, Adaptability, Clinical Experience, Customer Feedback, Customer-Focused, Customer Queries, Digital Analytics, Disease Prevention, Healthcare Sales, Identifying Sales Opportunities, Interpersonal Relationships, Lead Generation, Lead Generation Management, Market Access, Market Analysis, Marketing Management, Mentorship, Oncology Sales, Prioritization, Product Knowledge, Sales Account Management, Sales and Operations Planning (S&OP), Sales Pipeline Management, Sales Presentations {+ 2 more}

Employee Status: Regular Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Not Applicable Shift: Valid Driving License: Hazardous Material(s): Job Posting End Date: 08/23/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.