Key Account Manager- Mumbai

Galderma India (Private); Mumbai; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Galderma India (Private) is seeking an experienced manager to lead Key Account & Client Management initiatives, strengthen client relationships, and drive programs aligned with business objectives. The role involves strategizing to retain and expand customer relationships and coordinating engagement activities across industries.

The position emphasizes delivering high-quality customer service, preparing proposals, and managing multi-faceted relationship management efforts in a fast-paced

Qualifications

• 8–10 years of experience in client management or related field.
• Master's or Bachelor's degree in a relevant discipline.

Responsibilities

• Provide input to and lead implementation of Key Account & Client Management programs to retain and strengthen client relationships and implement programs and policies that better suit the business objective.
• Lead Key Account & Client Management programs planning and strategizing to retain and expand current customer relationships.
• Execute Key Account & Client Management plans and policies to ensure high-quality customer service and issue resolution in order to retain current clients.
• Prioritize, manage and coordinate client engagement activities, including identifying client business requirements and preparing proposals and quotations.
• Establish and maintain industry-specific relationship management activities across sectors.

Skills

Client management

Relationship management

Proposal writing

Education

Master's or Bachelor's degree

Job description

Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else. At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Career Stream Tasks

• Provide input to and lead implementation of Key Account & Client Management programs to retain and strengthen client relationships and implement programs and policies that better suit the business objective.
• Lead Key Account & Client Management programs planning and strategizing to retain and expand current customer relationships
• Execute Key Account & Client Management plans and policies to ensure high-quality customer service and issue resolution in order to retain current clients
• Prioritize, manage and coordinate client engagement activities, including identifying client business requirements and preparing proposals and quotations
• Establish and maintain Industry-specific relationship management activities, including broking, financial planning, asset management, advertising account management, etc.

Differentiator

• Experienced manager works at a senior level within a function/job family
• Responsible for policy and strategy implementation and short-term results (1 year or less)
• Problems faced are difficult to moderately complex
• Decisions made on business plan and procedures
• Directly impacts the operational efficiency of own function or functional area and may influence others outside of own functional area
• Typically Reports to M4/L1 Management Responsability
• Manage groups of 2 or more experienced professionals and/or team leaders or supervises large, complex production or operations team(s) who exercise latitude and independence in assignments and is accountable for the performance and results
• May have budget accountability for own job family / area and/or manage elements of the budget

Stakeholders

• May influence others outside of own job area regarding policies, practices and procedures
• Develop strong, trusting relationships with business leaders across Galderma
• Cooperate with and coordinate activities with external service providers
• Advise and guide customers and key stakeholders on processes, systems and tools

Experience Level 8 - 10 years

Education Level Master's / Bachelors Degree

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we are in shapes our lives, we are advancing dermatology for every skin story.

For more information go to www.galderma.com/careers