Key Account Manager

Jio-bp; Maharashtra; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Jio is seeking a Key Account Manager to lead revenue growth with major clients in Navi Mumbai and Pune. You will craft strategic account plans and coordinate cross-functional teams to deliver value and outstanding service.

The role requires 5–12 years in B2B sales with experience in managing strategic and large accounts, focusing on upsell opportunities and customer satisfaction. On-site work in Pune District, Maharashtra.

Qualifications

• 5-12 years in B2B sales managing strategic and large customers.
• Experience managing strategic/large accounts is required.
• MBA preferred is not mandatory but advantageous.

Responsibilities

• Drive revenue with strategic account plans for key customers.
• Build and maintain strong client relationships and be the main contact for escalations.
• Collaborate with Service Delivery, Care & Assurance, Finance and Marketing for seamless service.
• Monitor customer satisfaction and take proactive steps to address issues.
• Identify upsell and cross-sell opportunities within existing accounts.

Skills

B2B sales

Key Account Management

Customer focus

Problem solving

Collaboration

Relationship building

Education

Graduation

MBA preferred

Job description

About This Job

Jio

Location:

Pune District, Maharashtra, India

Work Mode:

On-site

Industry:

Telecommunications,Banking

Job Description

Jio is seeking applications from suitable candidates for the position of “Key Account Manager”.

Education Required

Any Graduation (MBA preferred)

Work location: Navi Mumbai and Pune

Experience Required

5-12 years (must have at least 5 years of experience in B2B sales managing Strategic and Large customers)

Responsibilities

Account Planning: Drive Revenue and develop/implement strategic account plans for key customers, identify upsell and cross-sell opportunities within existing accounts and monitor account performance and identify areas for improvement. Customer Relationship Management: Build and maintain strong relationships with key clients. Act as the main point of contact for client escalations and issue resolution. Conduct regular meetings with clients to understand their needs and address any concerns. Cross-functional Collaboration: Work closely with other departments such as Service Delivery, Care & Assurance, Finance and Marketing to ensure seamless service experience to Customers. Customer Satisfaction: Monitor customer satisfaction metrics and take proactive steps to address any issues. Conduct regular customer surveys and feedback sessions to gather insights and improve service delivery

Key Deliverables

Incremental Revenue through new Customer acquisitions and new Products penetration in existing accounts. Revenue retention in existing accounts (Churn Management) Ensuring Superior customer experience by driving Project Delivery as per agreed timelines, first time right deliveries, Network / Product Services uptime as per agreed SLAs. Collections against billing (zero disputes) Statutory and Regulatory Compliances

Skill Set

Knowledge of industry and products. Strong work experience in B2B sales. Key Account Management Experience. Customer Focus and strong Problem-solving skills. Collaboration and Relationship building.