Key Account Manager

Swiggy; Hyderabad; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Swiggy Assure seeks a Key Account Manager to acquire and engage single-outlet restaurants in Hyderabad, serving as the primary touchpoint to drive growth in orders, visibility, and customer engagement.

This consultative, on-field role requires you to develop restaurant operations insight, nurture partnerships, and manage the lifecycle from pitching to activation while meeting revenue targets.

Qualifications

• 2+ years in B2B sales, field sales, or business development (preferably in fmcg, food/beverage, or hotel industry).
• Track record of meeting/exceeding targets and managing your own pipeline.
• Restaurant business is a round-the-clock business; must own the growth of the assigned portfolio.
• Comfort with data, especially Excel—build pivot tables, use VLOOKUP, and create dashboards.
• Post-graduate in marketing or sales.

Responsibilities

• Own a defined geographic territory: build strong relationships with restaurant partners.
• Field-intensive engagement: conduct in-person visits, demos, ROI analysis, and show mutual benefits of Swiggy.
• Consultative selling: diagnose restaurant needs and position Swiggy solutions.
• Relationship management: manage lifecycle monthly from pitching to activation and ongoing support.
• Data-driven problem solving: track adoption metrics and troubleshoot issues to drive growth.
• Revenue responsibility: own targets within your territory; manage your pipeline and conversions.
• Excel data handling: work with city and central trackers for day-to-day data.
• Market research: stay updated on local restaurant trends and competition.
• Attend 80-90 in-person meetings with restaurant partners monthly.

Skills

B2B sales

Field sales

Pipeline management

Excel dashboards

Data-driven decision making

Negotiation

Education

Post-graduate in marketing or sales

Tools

Excel

Google Sheets

Pivot tables

VLOOKUP

Dashboard creation

Job description

Work Mandate: Employees will work fulltime from their base location i.e. Hyderabad.

About Swiggy Assure

Swiggy Assure is Swiggy's business-to-business (B2B) supply platform designed to provide hotels, restaurants, and caterers (HoReCa) & NonHoreca (D2C brands) with high-quality, fresh, locally sourced kitchen essentials like vegetables, dairy, pulses, and imported goods.

Overview

A Key Account Manager owns the acquisition and engagement of single-outlet independent restaurants across an assigned city. You are the primary touchpoint for these restaurants—learning their business, understanding their challenges, and building a partnership where you help the restaurant partner directly drive their growth in orders, visibility, and customer engagement. This role is Consultative & On-Field and requires you to be resourceful, adaptable, and genuinely invested in your partners' success. You'll develop consultative sales skills, learn restaurant operations intimately, and build the foundation for scaling your career.

Key Responsibilities

• Own a defined geographic territory: build strong and successful relationships with the assigned restaurant partners
• Field-intensive engagement: Conduct in-person visits, walking restaurants through product demos, ROI analysis, and present how working with Swiggy is a mutually beneficial relationship
• Consultative selling: Diagnose restaurant needs through questions about their current channels, delivery logistics, marketing spend, and business goals. Position Swiggy’s products as solutions, not features
• Relationship management: Manage the full lifecycle each month, pitching, negotiation, activation, and ongoing support to the restaurant partner
• Data-driven problem solving: Track adoption metrics, identify why restaurants aren't growing, troubleshoot issues, and course-correct
• Revenue responsibility: Own targets within your territory; track your own pipeline and conversion rates
• Excel mastery: all the data related to your day-to-day work will be on the city and central trackers, so you must have advanced knowledge of Excel/Googlesheet/WSP
• Market research: Stay updated on restaurant trends, competitive landscape, and local market dynamics. Feedback from the field informs product direction
• 80 to 90 In-person meetings with restaurant partners a month.

What We're Looking For-

Experience & Background:

• 2+ years in B2B sales, field sales, or business development (preferably in fmcg, food/beverage, or hotel industry)
• Track record of meeting or exceeding targets and managing your own pipeline
• Restaurant Business is a round-the-clock business; the role holder has to take ownership of the growth of the assigned portfolio of restaurant partner
• Comfort with data, especially Excel—you should be able to build pivot tables, use VLOOKUP, and create dashboards without help
• Post - Graduated preferably in marketing or sales.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law.